City of Naperville Website Wins National Award

Naperville, Ill. - On March 14, the City of Naperville received a North America Customer Website Award from Episerver, the content management software company that powers the City of Naperville’s website. The award was presented in Episerver’s Customer Service category, with the site being noted as one that met the goals and needs of a variety of audiences.

“Our City’s website is not only a key marketing tool for the City of Naperville, but it is an important avenue by which our residents, prospective and current citizens and businesses receive City information,” Communications Manager Linda LaCloche said. “When we partnered with WSOL, a full service digital agency and Episerver partner, to relaunch our website almost two years ago, creating a better online experience for our customers was the primary goal. To be recognized on the national stage for these efforts is exciting.”

Naperville’s responsive website, which is tailored to meet the demands of a mobile society, launched in June 2016 after an extensive redesign process led by WSOL that incorporated community feedback. During the redesign process, careful consideration was made in how information was presented to the many audiences that comprise Naperville, including those who live, work and explore the community. With a guiding philosophy of continual improvement, the site is updated daily by City staff with relevant information about City projects, initiatives, news and events.

The City of Naperville accepted the award at the 2018 Episerver Ascend conference.

Photo caption: Naperville Communications Manager Linda LaCloche accepts a North America Customer Website Award from Alex Martel, Episerver Vice President of Americas Customer Sales, on behalf of the City of Naperville.

Naperville receives a Customer Service award for its website from Episerver


About Naperville: Located 28 miles west of Chicago, Naperville, Ill., is home to approximately 145,000 people. This vibrant, thriving city consistently ranks as a top community in the nation in which to live, raise children and retire. The city is home to acclaimed public and parochial schools, the best public library system in the country, an array of healthcare options and an exceptionally low crime rate. Naperville has ready access to a variety of public transportation, housing and employment options. The city’s diversified employer base features high technology firms, retailers and factories, as well as small and home-based businesses. Residents also enjoy world-class parks, diverse worship options, the opportunity to serve on several City boards and commissions, a thriving downtown shopping and dining area, a renowned outdoor history museum known as Naper Settlement and an active civic community. For more information, please visit our website at www.naperville.il.us.