Guaranteed Ride Home
The Guaranteed Ride Home program is available and intended to offer alternative transportation during non-peak travel times to commuters who are Naperville residents and use Pace bus services to travel to and from a Naperville Metra station. The program offers a reimbursement for travel costs to registered participants who need to return to Naperville unexpectedly when Pace bus service is not available.
How the Program Works
All participants are required to register for the program and will receive a maximum of 12 vouchers annually allowing them to take a taxi from one of the Metra stations to their home or designated park-and-ride. Registered participants are eligible to travel by taxi when Pace buses are not in service, from 8 a.m. to 4:30 p.m. and from 7 p.m. to 12 a.m. Monday through Friday. The user is required to pay for the fare and request a receipt to document the taxi cab company, date, and time of travel for reimbursement by the city.
All requests for reimbursement will be reviewed by City staff and a reimbursement rate will be determined for each participant based on the distance between the individual’s home and their preferred Naperville Metra station. If the participant uses a park-and-ride, the distance between the Metra station and the park-and-ride lot will be used to calculate the reimbursement rate. Reimbursement rates will be set at the start of each calendar year and will be based on current taxi fare rates for companies registered to operate in Naperville. The City will issue reimbursement for eligible taxi rides at the predetermined taxi fare amount or the actual fare paid, whichever is less.
- Guaranteed Ride Home Program Rules and Regulations (PDF)
- Taxi Cab Companies Registered with the City of Naperville
Commuters who wish to use the Guaranteed Ride Home program are required to complete a one-time online registration process.
Applying for and Receiving Reimbursement
The City encourages participants to submit multiple receipts for reimbursement at once. For the 2015 Guaranteed Ride Home Program, enrolled participants may submit a receipt and voucher for reimbursement through February 1, 2016.
Participants may receive reimbursement via a mailed check or may enroll in an Electronic Fund Transfer (EFT) account. The EFT account allows the City to electronically credit reimbursements to the account of your choice.
To receive reimbursement, submit a valid receipt and completed voucher to:
TED Business Group
400 S. Eagle St.
Naperville, IL 60540 TEL: (630) 420-6100
To create an EFT account for City payments and credits, such as the reimbursement received through the Guaranteed Ride Home program, complete the forms below.