Naperville Smart Grid Initiative Logo - web

About the Initiative

Do you have questions about the Naperville Smart Grid Initiative? A comprehensive list of Frequently Asked Questions is available in the NSGI Question and Response Inventory (PDF).

Project Overview

An overview of the Naperville Smart Grid Initiative including information about funding, benefits, a project timeline, "Smart Grid by the Numbers" and the customer relations and external communications plan.


The transition of a traditional electric grid to a smart grid benefits the city as well as all of its utility customers.

  • Complete automation of the city’s electric grid, which will provide automatic, computerized meter readings, will enhance system efficiency and reliability, streamline customer billing and increase billing accuracy.
  • The addition of more than 57,000 smart meters will allow residents and businesses to analyze and adjust their energy usage patterns thus conserving energy and controlling consumption and costs.
  • The metering infrastructure will allow the city to reduce the amount of power purchased by adjusting and redistributing load, thereby reducing costs, which enables the city to charge customers less.
  • Based on the availability of real-time feedback, the Department of Public Utilities will increase utility reliability and support two-way communication flow between the customer and the utility.
  • Through a better understanding of utility demand and usage, pricing can be lowered accordingly.
  • The smart grid will also serve as the initial infrastructure to support electric car usage for the average household.
  • More efficient use of our power will become a bigger financial incentive over the next three to five years and beyond.

About Naperville's Electric Utility

If you are having trouble viewing the above embedded video, please browse over to YouTube and try viewing directly on the websiteOutbound Link - clicking here will take you off the City of Naperville's Web site

More information about the Department of Public Utilities - Electric is available on their website.

Testing Naperville's Smart Meters

Throughout the Naperville Smart Grid Initiative (NSGI), the City has performed several types of tests in order to make sure smart meters and associated systems that receive their data are working properly.

Commitment to Customer Rights and Engagement