Utility bills are distributed monthly. Naperville offers a number of convenient payment methods. In addition, the City’s Finance Department accepts a number of payment options including: cash, check, Visa, MasterCard, Discover, American Express and bank-drafting.
Residents can choose to have payments automatically deducted from their checking account. Call (630) 420-6059 to have a bank-draft form mailed to your home, or download a Bank Draft Application.
To cancel Bank Draft, please send a written request to the Finance Department at 400 S. Eagle St., Naperville, IL 60540 or fax to (630) 305-6226. Please allow 30 days for the change to take effect.
If heating and cooling bills are busting your budget, Budget Billing might be for you. With Budget Billing you can plan on paying the same amount for your utility service every month with an annual settle-up review. Budget Billing is based on the average utility bill for the previous year. If your utility charges should increase during the current year, the budget amount would be increased. If you are interested in Budget Billing, contact a customer service representative at (630) 420-6059, or download a Budget Billing Application. Please be advised that the account must remain in good standing in order to remain enrolled in Budget Billing. Accounts that have been removed from Budget Billing due to delinquent payment may not re-enroll for a period of six (6) months. Accounts that have been removed from Budget Billing twice may not re-enroll.
Residents can drop off payments in person at the city's Finance Department during normal business hours. There is also a 24-hour drive-thru, drop-off box located in the lower parking garage of the Municipal Center.
Finance Department hours are listed on the Finance homepage.
400 S. Eagle Street
PO Box 3020
Naperville, IL 60566-7020
Bills can be paid by phone at (630) 420-6059 using a Master Card, Visa, Discover or American Express card during normal business hours.
Naperville e-bill is a free, electronic billing service that offers residents a convenient and secure way of paying utility bills via the Internet. It eliminates the need of writing a check, buying stamps, and driving to the post office. With just the click of the mouse, you can review and pay your bill electronically, hassle free. Payment is done through a secure login process that allows users to safely and privately view and pay utility bills 24 hours a day, seven days a week, using a credit card or personal checking account.
If you are currently enrolled in bank draft and wish to switch to payment via e-bill, please send a written request to the Finance Department at 400 S. Eagle St., Naperville, IL 60540 or fax to (630) 305-6226 and allow 30 days for the change to take effect.