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Citizen Survey

The mission of the government of the City of Naperville is to preserve the quality of life by providing municipal services that are responsive to the needs of residents and businesses and are reliable, efficient and fiscally responsible.  In order to ensure that our services are responsive and that adequate resources are provided and placed appropriately within the community, the city solicited residents’ comments through a citywide Citizen Survey.


2013 Public Presentation

A public presentation of the 2012 Citizen Satisfaction Survey process and results took place on April 30, 2013. Video of this event is available to view on the City’s Streaming Media Archives page under the “City Events and Educational Videos” tab. 

In addition to the electronic copy posted on this webpage, paper copies of the survey remain available to view at the Nichols Public Library, 95th Street Public Library, the Naper Boulevard Library and the Naperville City Clerk’s Office.


2012 Survey Results

Responses from the 2012 Citizen Satisfaction Survey distributed in the fall of 2012 have been compiled by the City’s consultant, ETC Institute. The City would like to sincerely thank all of the residents who participated in the survey. We appreciate your time and efforts to offer feedback. Your responses will serve as the basis for the City’s revised strategic plan.

A total of 1,581 surveys were completed from randomly selected households across the city (providing statistically significant results with a 95% level of confidence and a level of precision of at least +/- 2.5%). The final detailed report and analysis, including comparisons to Naperville surveys completed in 2006 and 2008, as well as comparisons to regional and national benchmarks, is available below.

To view the entire report:

Or you can browse the results by section:


2008 Survey Results

The City of Naperville worked with ETC Institute to administer a survey to Naperville residents during the summer of 2008. The purpose of the survey was to assess satisfaction with the quality of city services and to gather input about priorities for the community. The City would like to thank all of the residents who graciously volunteered their time and participated in the 2008 citywide Citizen Survey.

Or you can browse the results by section: