Skip to Content

Mission and Ends Policies

Ends Policies

In 2015, the Naperville City Council and City staff developed four ends policies to help guide the City's priorities in the coming years.

Ends policies are a way for the City of Naperville to answer the question of what it should ultimately achieve. These policies were written to identify the City's intent, examine why the City exists and direct where the City is headed. Ends policies focus on bigger-picture outcomes, and "means" are developed to reach the outcomes of the ends policies.

Approved by the City Council in May 2016, Naperville's ends policies are:

  • Public Safety - Naperville will deliver highly responsive emergency services to provide for a safe community.
  • High Performing Government - Naperville will provide reliable, efficient, and high-quality services.
  • Economic Development - Naperville will be the location of choice for businesses.
  • Financial Stability - Naperville will be financially stable and maintain a AAA bond rating.

City staff continue to develop means for these ends statements and will be presenting them to Council later in 2016.

2016 Citizen Survey

The City of Naperville conducts citizen satisfaction surveys every few years to solicit feedback on public works, transportation, public safety, utility services and public information practices. The information obtained from the surveys is used to benchmark current practices, make service delivery decisions and as a critical resource in setting future goals. The last citizen survey was conducted in 2012.   

The purpose of the 2016 Citizen Survey will be to assess public satisfaction with the quality of City services, gather input about priorities for the community and help the City better understand how satisfaction levels have changed over time from the previous surveys. This survey will also serve as a critical tool to measure the City’s performance in fulfilling the recently adopted ends policies.

Earlier this month, a survey was distributed via mail to a random sampling of 1,200 households throughout the community. The City greatly appreciates residents taking a few minutes of their time to fill out the survey. 

In addition to those households randomly chosen to participate, the City is making the survey available electronically to all residents who wish to share their thoughts.

Take the 2016 Citizen Survey Now

If you have questions, please contact Izabella Pavlik at (630) 420-6003.