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Latest News
New in 2012
Overview
How the Program Works
Program Registration
Applying For and Receiving Reimbursement
Latest News (Last updated December 5, 2011)
The City of Naperville is pleased to announce it is continuing the Guaranteed Ride Home Program in 2012. If you were enrolled in the 2011 program, you will be automatically enrolled in the 2012 program. All enrolled participants for the 2012 program will receive vouchers through the mail in mid December. Enrolled participants may begin using 2012 reimbursement vouchers on January 1, 2012.
Participants enrolled in the 2011 Guaranteed Ride Home Program may submit receipt and vouchers for reimbursement through February 1, 2012.
New in 2012
The following changes will be implemented as part of the 2012 Guaranteed Ride Home Program.
- The city will issue reimbursement for eligible taxi rides at the predetermined taxi fare amount or the actual fare paid, whichever is less. This is a change from the previous years when reimbursement was issued at a flat rate, regardless of actual fare paid.
In addition, the following changes implemented with the 2011 Guaranteed Ride Home Program will continue through 2012.
- For taxi cab trips completed during the 2012 calendar year, enrolled participants may submit a receipt and voucher for reimbursement through February 1, 2013. This is a change from the previous 21 day requirement for submittal of a receipt and voucher.
- Reimbursement checks are issued on a monthly basis. This is a change from the previous twice monthly reimbursement process and was done to reduce the number of checks the city issues. Multiple vouchers submitted in one month will be reimbursed in one check.
- Participants are encouraged to submit multiple receipts and vouchers for reimbursement to reduce the number of checks the city issues. Furthermore, participants are encouraged to sign up for Electronic Fund Transfer (EFT). More information on the EFT option is available below.
Overview
The Guaranteed Ride Home Program was established in 2009 in response to requests for increased flexibility in commuter transit services in Naperville. The program is available and intended to offer alternative transportation during non-peak travel times to commuters who are Naperville residents and use Pace bus services to travel to and from a Naperville Metra station.
How the Program Works
All participants are required to register for the program and will receive a maximum of 12 vouchers annually allowing them to take a taxi from one of the Metra stations to their home or designated Park-and-Ride. Registered participants are eligible to travel by taxi when Pace buses are not in service, from 8 a.m. to 4:30 p.m. and from 7 p.m. to 12 a.m. Monday through Friday. The user is required to pay for the fare and request a receipt to document the taxi cab company, date, and time of travel for reimbursement by the city.
All requests for reimbursement will be reviewed by city staff and a reimbursement rate will be determined for each participant based on the distance between the individual’s home and their preferred Naperville Metra station. If the participant uses a Park-and-Ride, the distance between the Metra station and the Park-and-Ride lot will be used to calculate the reimbursement rate. Reimbursement rates will be set at the start of each calendar year and will be based on current taxi fare rates for companies registered to operate in Naperville. The city will issue reimbursement for eligible taxi rides at the predetermined taxi fare amount or the actual fare paid, whichever is less.
The complete official rules and regulations for the Guaranteed Ride Home Program may be downloaded below:
Following is a current list of taxi cab companies registered with the City of Naperville:
Program Registration
Commuters who wish to use the Guaranteed Ride Home program are required to complete a one-time registration process. Register by clicking here.
Participants may also register by mail or visit the city’s Transportation, Engineering and Development Business Group located on the second floor of the Naperville Municipal Center, 400 S. Eagle St. Registration forms are available for pick-up at both the Naperville and Route 59 Metra stations or may be downloaded below.
The City of Naperville
Attn: TED Business Group – Transportation Team, Floor 2
400 S. Eagle St.
Naperville, IL 60540
Applying for and Receiving Reimbursement
Registered participants are only eligible to receive reimbursement for taxi rides that occur when Pace buses are not in service, from 8 a.m. to 4:30 p.m. and from 7 p.m. to 12 a.m. Monday through Friday. The user is required to request a receipt to document the taxi cab company, date, and time of travel for reimbursement by the city. The city will issue reimbursement for eligible taxi rides at the predetermined taxi fare amount or the actual fare paid, whichever is less.
The city encourages participants to submit multiple receipts for reimbursement at once. For eligible trips taken during 2011, enrolled participants may submit a receipt and voucher for reimbursement through February 1, 2012. For the 2012 Guaranteed Ride Home Program, enrolled participants may submit a receipt and voucher for reimbursement through February 1, 2013.
Participants may receive reimbursement via a mailed check or may enroll in an Electronic Fund Transfer (EFT) account. The EFT account allows the city to electronically credit reimbursements to the account of your choice.
To receive reimbursement, submit a receipt and voucher to:
The City of Naperville
Attn: TED Business Group – Transportation Team, Floor 2
Naperville, IL 60540
To create an EFT account for city payments and credits, such as the reimbursement received through the Guaranteed Ride Home program, complete the forms below.
Completed forms may be submitted with any one of the Guaranteed Ride Home vouchers requesting reimbursement. After setting up the EFT account, future Guaranteed Ride Home reimbursement payments will be credited to your account.
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