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Latest News
Notice
New in 2010
Overview
How the Program Works
Rules and Regulations
Register for the Program
How to Apply for Reimbursement
Latest News
 Electronic Fund Transfer (EFT) accounts are now available for Guaranteed Ride Home participants. The EFT account will allow the city to credit reimbursements to the account of your choice electronically.
To create an EFT account for city payments and credits, such as the reimbursement received through the Guaranteed Ride Home program, complete the following forms:
Completed forms may be submitted with any one of the Guaranteed Ride Home vouchers requesting reimbursement. After setting up the EFT account, future Guaranteed Ride Home reimbursement payments will be credited to your account.
Notice
The City of Naperville pleased to announce the continuation of the Guaranteed Ride Home Program in 2010. Registration for the 2010 Guaranteed Ride Home Program begins on Monday, December 7, 2009. Enrolled participants may begin using the 2010 reimbursement vouchers on January 1, 2010.
All participants registered for the 2009 program MUST re-register for the 2010 program. The pink 2009 vouchers will NOT be valid after December 31, 2009.
New in 2010
The City of Naperville is excited to offer the following program additions in 2010. Many of these changes were requested by program users and will offer increased flexibility for commuters in 2010.
- Program hours in the evening will be extended one extra hour to allow commuters on the late train from Chicago to use the program. The eligible evening hours in 2010 will be from 7 to 12 p.m.
- Pre-determined taxi reimbursement rates have been updated for 2010.
- The number of days for submitting a receipt and voucher has been extended to 21 days
Overview
The Guaranteed Ride Home Program has been established in response to commuter requests for increased flexibility to be incorporated into the city’s transit services. The city is offering the Guaranteed Ride Home Program to Naperville residents who use Pace bus services to access the Metra train stations. The intent of the program is to guarantee transportation home in the event of an unexpected emergency and, as a result, encourage more residents to use alternative transportation options.
How the Program Works
Participating Pace bus commuters will receive a maximum of twelve vouchers annually that will allow them take a taxi from one of the Metra train stations to their home or designated Park-n-Ride. Once registered, the participants are eligible to travel by taxi at any time when Pace buses are not in service. Upon completion of the trip, the commuter will pay for the fare and request a receipt to document the taxi cab company, date, and time of travel. Commuters must register for the program in order to qualify for reimbursement.
All applications for the Guaranteed Ride Home Program will be reviewed by city staff and a reimbursement rate will be determined for each participant based on the distance between the individual’s home and their preferred Metra train station. If the participant uses a Park-n-Ride, the distance between the Metra station and the Park-n-Ride lot will be used to calculate the reimbursement rate. Reimbursement rates will be set at the start of each calendar year and will be based on current taxi fare rates for companies registered to operate in Naperville.
To receive reimbursement, commuters are required to submit the receipt and voucher to the city within ten business days of the taxi cab trip.
Following is a current list of taxi cab companies registered with the City of Naperville:
Rules and Regulations
Following are the official rules and regulations for the Guaranteed Ride Home Program:
Register for the Program
Register Online:
Interested parties may register online for the Guaranteed Ride Home Program through the following link:
Register in Person:
Interested commuters may enroll in the Guaranteed Ride Home Program in person at the City of Naperville’s Finance Department, located in the Naperville Municipal Center, 400 S. Eagle Street
Register by Mail:
Enrollment forms are available for pick-up at the downtown Naperville and Route 59 Train Stations, or via download below:
Competed enrollment forms may be submitted via mail to:
The City of Naperville
Attn: TED Business Group – Transportation Planner, Floor 2
400 S. Eagle St.
Naperville, IL 60540
How to Apply for Reimbursement
To receive reimbursement, commuters are required to submit the receipt and voucher to the city within ten calendar days of the taxi cab trip. All vouchers and receipts should be submitted to:
The City of Naperville
Attn: T.E.D Business Group – Transportation Planner Floor 2
400 S. Eagle St.
Naperville, IL 60540
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