Naperville Telecommunicator of the Year Announced during National Public Safety Telecommunicators Week

Mike Rafferty has been selected as the 2016 Naperville Telecommunicator of the Year.

Rafferty has been a telecommunicator since November 9, 1983 and was nominated for this honor by a coworker based on his strong connection to the community, his dedication to public education and his exemplary focus on teamwork.

In part, Rafferty’s nomination letter read: “Mike has demonstrated his dedication to 9-1-1 and Public Safety for over 37 years. While serving on the Naperville Public Education Team, Mike has been able to share his passion for teaching children and adults how to stay safe and correctly use 9-1-1 … Mike’s knowledge of Naperville, its history and geography are unparalleled. He is always willing to assist in any way possible to keep things running smoothly.”

Rafferty was recognized on Tuesday, April 12, which falls during National Public Safety Telecommunicators Week, April 10-16. In Naperville, Public Safety Answering Point and City Dispatch employees are recognized during this week for their roles as critical links between those in need of assistance during an emergency situation and the police officers, firefighters, paramedics, public works and utility crews that respond.

“The City of Naperville is fortunate to have an outstanding team of telecommunicators staffing our 9-1-1 call center 24 hours a day, 7 days a week,” said Police Chief Robert Marshall. “Thank you to all of our dispatchers and telecommunicators for the vital role you play, and in particular to Mike Rafferty for your exceptional work in this area.”

About Naperville: Located 28 miles west of Chicago, Naperville, Ill., is home to approximately 145,000 people. This vibrant, thriving city consistently ranks as a top community in the nation in which to live, raise children and retire. The city is home to acclaimed public and parochial schools, the best public library system in the country, an array of healthcare options and an exceptionally low crime rate. Naperville has ready access to a variety of public transportation, housing and employment options. The city’s diversified employer base features high technology firms, retailers and factories, as well as small and home-based businesses. Residents also enjoy world-class parks, diverse worship options, the opportunity to serve on several City boards and commissions, a thriving downtown shopping and dining area, a renowned outdoor history museum known as Naper Settlement and an active civic community. For more information, please visit our website at