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Americans with Disabilities Act (ADA)

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), the City of Naperville will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

  • Employment
    The City of Naperville does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.
  • Effective Communication
    The City of Naperville will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Naperville’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
  • Modifications to Policies and Procedures
    The City of Naperville will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  For example, individuals with service animals are welcomed in the City of Naperville offices, even where pets are generally prohibited.

Any individual with a disability requesting a reasonable accommodation in order to participate in a public meeting should contact the Communications Department at least 48 hours in advance of the scheduled meeting. The Communications Department can be reached in person at 400 S. Eagle Street, Naperville, IL, via telephone at (630) 420-6707 or (630) 305-5205 (TDD) or via e-mail at info@naperville.il.us. Every effort will be made to allow for meeting participation. 

The ADA does not require the City of Naperville to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of the City of Naperville is not accessible to persons with disabilities should be directed as noted below:

City Facilities - Beth Lang

TEL: (630) 420-6699 EMAIL: langb@naperville.il.us

Activity/Special Event - Pam Gallahue

TEL: (630) 420-6047 EMAIL: pam.gallahue@naperville.il.us

Program/Service - Amy Emery

TEL: (630) 420-6043 EMAIL: emerya@naperville.il.us

The City of Naperville will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Grievance Procedure Under The ADA

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA").  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Naperville.  The city's Employee Policy Manual governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Kristen Foley
Assistant City Attorney

400 S. Eagle St.
Naperville, IL 60540
foleyk@naperville.il.us

Within 15 calendar days after receipt of the complaint, Ms. Foley or her designee will meet with the complainant to discuss the complaint and the possible resolutions.  Within 15 calendar days of the meeting, Ms. Foley or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille or audio tape.  The response will explain the position of the City of Naperville and offer options for substantive resolution of the complaint.

If the response by Ms. Foley or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or his designee.

Within 15 calendar days after receipt of the appeal, the City Manager or his designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the City Manager or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Ms. Foley or her designee, appeals to the City Manager or his designee, and responses from these two offices will be retained by the City of Naperville for at least three years.

All information on this page is also available in alternative formats.