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Apply Online!
About the Sidewalk Replacement Program
Apply Online!
The City of Naperville is now accepting online applications for the Sidewalk Replacement Program. The online process was created to provide customers with a fast, easy way to apply for the program and track the progress of their request.
Residents who do not currently have an account through the city's Citizen Support Center will need to create an account before applying.
Customers who already have a login and password for the Citizen Support Center may proceed directly to the site to apply online.
About the Sidewalk Replacement Program
The City of Naperville's Sidewalk Replacement Program provides residents with an affordable way to keep sidewalks safe and neighborhoods beautiful.
The City of Naperville repairs and replaces sidewalks on a cost-sharing basis. For residential sidewalks, the city pays 60 percent and the resident pays 40 percent. For non-residential sidewalks, the cost is split 50-50 between the city and property owner.
The deadline to apply for the sidewalk improvement program is October 31 of the previous calendar year. Call (630) 420-6195 to apply. A city inspector will evaluate your sidewalk to see if it qualifies. One of the following conditions must exist:
Walks must be sunken or risen to a height difference of one inch or more between sections (picture); Broken or separated into three or more pieces (picture); 50 percent or more of the surface deteriorated (picture).
Depending on the extent of the damage, a sidewalk is either repaired or replaced. Applicants will be contacted by the city whether their sidewalk is eligible for the program or not. If their sidewalk qualifies, the city will send a letter outlining the program. If the sidewalk is not eligible, it may still be repaired at 100 percent of the cost paid by the property owner. The property owner must pre-pay this amount.
For more information about the Sidewalk Replacement Program, please download the list of Frequently Asked Questions (PDF 21.3 KB).
*PLEASE NOTE THAT ALL DECORATIVE LANDSCAPING, SPRINKLER SYSTEMS AND BURIED ELECTRONIC FENCE EQUIPMENT MUST BE LOCATED AND CLEARLY MARKED BY THE HOMEOWNER. PROTECTION OF THESE ITEMS IS THE RESPONSIBILITY OF THE HOMEOWNER. THE CITY OF NAPERVILLE WILL NOT BE RESPONSIBLE FOR DAMAGE TO UNMARKED SYSTEMS.
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