When snow events occur, the city's Snow Command Center will provide information to residents and businesses via Winter Operations Updates when possible.
Click here for Frequently Asked Questions about snow removal in Naperville.
Department of Public Works crews will begin applying salt to the roadways when precipitation, either snow or ice, begins to accumulate and cause unsafe traveling conditions. Crews will begin an all-out plowing operation whenever two inches of snow have accumulated on paved services and snow is still falling.
Whenever two inches of snow has accumulated and snow is still falling, the city begins an all-out plowing effort. The city applies brine solution to major thoroughfares in advance of a storm to provide additional safety. Naperville has established a priority plowing system for the more than 1,500 miles of roadway so that main traffic routes are plowed first. Naperville's goal is to clear all streets within 15 hours after the snow stops falling, but heavier snows often take longer to clear.
Arterial and main streets are plowed in the first phase of snow removal, residential side streets, cul-de-sacs, alleys and dead ends are cleared in the second phase. Cul-de-sacs are more difficult to clear than through streets as there is less space in parkways to dump snow without burying driveways, mailboxes, streetlights or fire hydrants.
The City of Naperville plows most streets within the city limits; however, there are a number of roads that are the responsibility of other local government agencies. For example, the State of Illinois plows Ogden Avenue and Route 59; DuPage County plows 75th Street, Naper Bouldvard north of Ogden Avenue, Mill Street north of Ogden Avenue, Plainfield/ Naperville Road north of 87th Street to 75th Street, and Raymond Drive. Will County maintains Plainfield/Naperville Road south of 87th Street and 111th Street east of Illinois Rt. 59. Township agencies maintain Rooyal Porthcawl Drive in Wheatland Township, Green Acres Drive in Naperville Township and Wehrli-College Road north of 75th Street in Lisle Township, to name a few.
For emergency services during heavy snowfalls, call 9-1-1. The city will place a snowplow in front of an ambulance, fire truck or police vehicle to reach an emergency.
The city is not responsible for mailboxes damaged during snow plowing if they do not meet city guidelines. For information, call (630) 420-6095 or read our frequently asked questions.
This is the responsibility of residents. City crews try to avoid putting large piles of snow in front of driveways; however, city snowplows have to push the snow out of the road to allow safe travel. Be a good neighbor and use your shovel or snow blower to place the snow in your yard, not in the street. Remember that putting snow on the street causes dangerously slippery conditions for both motorists and pedestrians and it is a city code violation.
These are the responsibility of residents and/or property owners according to the Naperville Municipal Code. The city appeals to citizens to clear sidewalks for the safety of pedestrians and children walking to school. This will help to avoid creating dangerously slippery conditions for both motorists and pedestrians. State law protects property owners from any added liability if they shovel their sidewalks. You are also asked to clear snow around fire hydrants to aid firefighters and around meters to aid utility meter readers. Not keeping sidewalks clear is a city code violation.
Sump pump discharges should not be directed onto public property, such as the sidewalk or street. Residents are responsible for maintaining the sidewalks along their property and ensuring that they remain free from hazards including freezing water from sump pump discharges.
For more information, visit www.naperville.il.us/stormwatersumppumps.aspx.
For more information about school and school district closures during snow events, visit the Chicago Tribune's Emergency Closing Center (ECC) .
Please note that the City of Naperville is not responsible for the accuracy of information presented on the ECC site.
When cold weather settles in on the City of Naperville, several public buildings throughout the city are available as warming centers.
Freezing Water Lines
The freezing of water lines is always a concern when temperatures drop in the winter as they can lead to burst water lines. Please read about freezing water lines to find out how to avoid this situation.