The City of Naperville would like utility customers to be advised that we have received inquiries from customers as to why the City is calling to request payment if their utility account is current. Customers are reporting that the caller says they are with the “electric company” and are demanding money to avoid service disconnection.
The City of Naperville is not currently making any phone calls regarding past-due electric bills. When these types of calls are made, customers are informed that the caller is from the City of Naperville. In addition, City of Naperville should appear on a caller ID screen along with a (630) 420-6059 telephone number.
Prior to making any payment on your account, you are welcome to call the City at (630) 420-6059 and speak with an Account Representative or Supervisor to verify payment is due.