Web Site Policies

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Privacy and Security

Privacy and Security

The City of Naperville is committed to maintaining your online privacy. This document explains the Privacy and Security Policy for It also explains how we safeguard your privacy as a user of this Web site. It describes what types of personal information we collect and how we use this information. This policy also applies to any third party with whom the city contracts to provide Internet related services.

General information collected
We automatically collect non-personal information about your visit to our site, such as the date, type of browser used, and technical Internet protocol data. We collect this information from our user logs, and refer to it in summary form for identifying trends. Our goal in using this type of information is to help us make our site more useful to visitors. We do not track or record information about individuals and their visits.

Personal information collected
We only collect personal information if you voluntarily provide it. During your visit to our Web site you may choose to participate in a survey, send an email, or perform some other transaction on-line. To complete a transaction you may be asked to provide personal information, such as: your name, address, phone number or payment account. You always have the option to decline participation in any activity that asks for personal information. Choosing not to participate will in no way affect your ability to browse, read or download general information provided on the Web site.

Information provided for a transaction is used only for the purpose of completing and recording the transaction. The city contracts with some third parties to provide Internet related services. The city discloses Personal Information to third party service providers when required in order to ensure the accurate operation, protection, security and maintenance of the services provided to you. Information requested will be no more specific than if a visitor were engaging in the transaction by other means, including by telephone or in-person while visiting a city facility. In all cases, the city strives to collect the minimum information necessary to comply with applicable law or provide the service requested.

If you submit a question or comment that contains personally information, we will only use the information to respond to your request and analyze trends. If necessary, we may redirect your message to another government agency or person who is in a better position to answer your question.

The city does not sell or rent or otherwise distribute user information, including electronic mail addresses, to any outside company or organization, unless legally required to do so. This applies to information that may be collected on the city's site and on that of any third party with whom the city contracts to provide Internet related services.

How we protect your personal information
Increasingly, you have the option to do business with the city over the Web including making electronic payments for goods and services. Such transactions are allowed only under tightly controlled circumstances, where there are appropriate technological and other safeguards in place to protect financial and other sensitive data. We use industry standard practices to safeguard the confidentiality of your personal information, including encryption using secure sockets layer (SSL). We will take all reasonable precautions to safeguard the confidentiality of such information, but may NOT be held liable for any injury caused by the disclosure of that information, whether caused by security breach, accident, inadvertence, or any other act resulting in disclosure.

How we protect the information on our Web site
The city has taken several steps to safeguard the integrity of our data and prevent unauthorized access to information it maintains, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation and day-to-day practices of the entire operating environment as part of its continuing commitment to risk management. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, and to provide reasonable protection of private information in our possession.

This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via the city's Web site.

Privacy Policy Changes
Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think
The City of Naperville welcomes your questions and comments about our Web site policies. Please send e-mail to


The City of Naperville website,, was created to provide the public with information about city government services and events. The Community Relations Office manages all information and applications that appear on the city’s website. The Community Relations Office maintains and approves all information and data exclusive to the city of Naperville departments, including information regarding programs sponsored by these departments. Promotion of city-sponsored events and projects will be allowed at the discretion of the Community Relations Office.

Accuracy and Availability
The information and features included in Naperville Web site have been compiled from a variety of sources and are subject to change at any time without notice. While we do our best to keep the Naperville Web site current, users should be aware that the information available on this Web site may not be timely, accurate or complete, and may not reflect official positions of the city. Please feel free to notify the Webmaster of any errors that come to your attention as you use this Web site.

Neither the city, nor any department, officer or employee of the city warrants the accuracy, reliability or timeliness of any information published by this system and may not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from this system does so at his/her own risk.

Endorsements and Links
Reference to any product, process, publication or service of any third party by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement or recommendation by the City of Naperville Trademarks contained on this Web site are the property of their respective owners.

The City of Naperville has provided links to public and private Web sites that may be of interest to the community as a whole. Please be aware that City of Naperville does not control or guarantee the accuracy, relevance, timeliness, or completeness of this outside information. The city does not necessarily endorse the views expressed or the facts presented on any of these sites. Furthermore, the city does not endorse any commercial products that may be advertised or available for purchase on any of these sites. All links are subject to the approval of the Community Relations Office.

Posted Content
The City of Naperville reserves the right to remove and/or investigate User Content posted to or transmitted via the city's website or any of its authorized third-party software applications as well as any other actions which the City of Naperville determines, in its sole judgment, to be offensive, illegal or might violate the rights, harm or threaten the safety of others or otherwise violate these Terms of Service. The following is a partial list of the kind of User Content that is prohibited from transmission through the city’s online services:

  • Material which is profane, obscene or pornographic.
  • Material which is abusive, discriminatory or hateful on account of race, national origin, religion, age, gender, disability or sexual orientation.
  • Threats, personal attacks, harassment or advocating the harassment of another person.
  • Solicitations or advertisements.
  • Potentially libelous statements or material.
  • Impersonating any person or entity or falsely misrepresenting your affiliation with any other person or entity.
  • Behavior invasive of another person's or entity's privacy.
  • Promoting or providing information that you know to be false or misleading.
  • Promoting or providing instructional information about illegal activities.
  • Infringing any patent, copyright, trademark, service mark, trade secret or other proprietary right of any other party.
  • Comments unrelated to the discussion or material in the Service area.
  • Taking any action which disrupts the operation of the Service.


City of Naperville retains copyright protection on all text, graphic images, design, sound, and other content on its Web site. This means that you may not: distribute the text or graphics to others without the express permission of the City of Naperville; "mirror" this information on your server without our permission; or modify or re-use the text or graphics on this system. You may print copies of the information for your own personal use and reference this server from your own documents. Commercial use of the materials is prohibited without advance written permission from the City of Naperville. To inquire about obtaining permission to use any materials from the city's Web site, contact the Community Relations Office.


The City of Naperville reserves all other rights.

Copyright © 1996-2009, City of Naperville, IL