Who Do I Call?

The City of Naperville is committed to helping its residents resolve any of a number of issues that may arise.

Below is a list of some of the more common issues residents have as well as phone numbers for departments that are available to help resolve the issue.

• Americans with Disabilities Act
  City Manager's Office - (630) 420-6725
• Animal Control
  Naperville Police Department - (630) 420-6178
• B-boxes/Buffalo Box (repairs, leaks)
  Water Service Center - (630) 420-6137
• Brush and Leaf Collection Programs
  Department of Public Works - (630) 420-6095
• Building Inspection Dispatch
  Transportation, Engineering and Development - (630) 420-6100
• Building Permits
  Transportation, Engineering and Development - (630) 420-6100
• Code Enforcement
  Transportation, Engineering and Development - (630) 420-6693
• Community Grants
  Transportation, Engineering and Development - (630) 305-5315
• Electric Power Outages
  City Dispatch - (630) 420-6187
• Emergency Management
  Fire Department - (630) 420-6009
• Fair Housing Complaints
  Transportation, Engineering and Development - (630) 305-5315
• Fire (non-emergency)
  Fire Department - (630) 420-6142
• Fire Hydrants (flow testing, repairs and leaks)
  Water Service Center - (630) 420-6137
• Flood Insurance Program
  Transportation, Engineering and Development - (630) 420-6703
• Garbage and Recycling Collection Programs
  Department of Public Works - (630) 420-6095
• Household Hazardous Waste
  Department of Public Works - (630) 420-6095
• Housing - Section 8 Assistance 
  DuPage Housing Authority - (630) 690-3555
• Inspections Hotline
  Transportation, Engineering and Development - (630) 420-6100
• Meeting Room Reservations
  City Manager's Office - (630) 420-6044
• Planner on Duty
  Transportation, Engineering and Development - (630) 420-6694
• Police (non-emergency)
  Police Department - (630) 420-6666
• Potholes
  Department of Public Works - (630) 420-6095
• Sanitary Sewer Backups
  Water Service Center - (630) 420-6137
• Social Services
  Naperville Police Department -
  (630) 420-6174 and (630) 420-4165
• Special Events
  City Clerk’s Office - (630) 305-5340
• Street Flooding
  Department of Public Works - (630) 420-6095 (during the day)
  Department of Public Works - (630) 420-6187 (after hours)
• Streetlight Outage
  Department of Public Works - (630) 420-6095 (during the day)
  Department of Public Works - (630) 420-6187 (after hours)
• Traffic Questions
  Transportation, Engineering and Development - (630) 420-6100
• Trees (parkway)
  Department of Public Works - (630) 420-6095
• Utility Billing Questions
  Finance Department - (630) 420-6059
• Utility Providers:
  • City of Naperville (electric/water/wastewater) - (630) 420-6059
  • Nicor (gas) - (888) 642-6748
  • Comcast (cable/Web) - (866) 594-1234
  • Wide Open West (cable/Web) - (866) 496-9669
  • AT&T (phone/cable/Web) - (800) 288-2020
• Vacation Watch
  Police Department - (630) 420-6666
• Water (mainbreaks, taste, odor and pressure concerns)
  Water Service Center - (630) 420-6137
• Water Conservation Ordinance
  Water Service Center - (630) 420-6137
• Water Meters (leaks, noise)
  Water Service Center - (630) 420-6137
• Winter Operations
  Department of Public Works - (630) 420-6095