New Hours Announced for Animal Care and Control

Changes to Naperville Police Department’s Animal Care and Control unit’s weekend hours of operation will go into effect Sunday, May 14.

Until further notice, the unit will be available between the hours of 9 a.m. and 1 p.m. on Saturdays and will be unavailable on Sundays. Weekday hours – 7 a.m. to 7 p.m., Monday through Friday – remain unchanged.

Naperville Police Department’s Animal Care and Control unit enforces local and state animal control and welfare laws; operates a shelter for stray and non-native/exotic animals; rescues animals that are stray, injured or in danger; and promotes responsible pet ownership and animal care through education and enforcement.

The unit previously operated from 7 a.m. to 7 p.m., Monday through Friday, and from 9 a.m. to 5 p.m. on Saturdays and Sundays. The unit is currently staffed by two Animal Control Officers and one supervisor, who responds to calls in addition to performing administrative duties.

“We recently completed a workload assessment for animal control services, and the City is reviewing the data,” said Police Chief Robert Marshall. “Our Animal Control Officers respond to more than 4,800 calls for service each year, and they are an integral part of the service we provide to this community.”

“We’re hopeful that this reduction in operating hours is temporary, but we’re confident that residents’ needs will continue to be addressed in a timely manner,” said Chief Marshall.

Non-emergency animal calls made to Animal Care and Control during non-working hours will be returned during the unit’s posted operating hours. Residents who have an emergency situation should dial 9-1-1 for immediate police assistance.

About Naperville: Located 28 miles west of Chicago, Naperville, Ill., is home to approximately 145,000 people. This vibrant, thriving city consistently ranks as a top community in the nation in which to live, raise children and retire. The city is home to acclaimed public and parochial schools, the best public library system in the country, an array of healthcare options and an exceptionally low crime rate. Naperville has ready access to a variety of public transportation, housing and employment options. The city’s diversified employer base features high technology firms, retailers and factories, as well as small and home-based businesses. Residents also enjoy world-class parks, diverse worship options, the opportunity to serve on several City boards and commissions, a thriving downtown shopping and dining area, a renowned outdoor history museum known as Naper Settlement and an active civic community. For more information, please visit our website at