City Welcomes New Information Technology Director to Leadership Team

Jacqueline Nguyen brings with her a wealth of technology field senior leadership experience

NAPERVILLE, Ill. — The City of Naperville is pleased to announce that interim Information Technology (IT) Director Jacqueline “Jackie” Nguyen has been named Naperville’s next Director of Information Technology. Nguyen was selected following a rigorous interview process.

“Jackie has played a key role in our IT department since 2017, when she first joined the City as our Public Safety IT Manager,” City Manager Doug Krieger said. “Her 30 years in leadership roles at AT&T/Lucent/Nokia, which included project management and leadership on a global scale, coupled with her experience of ongoing initiatives at the City, position her well to support our organization’s technology transformation. I welcome Jackie to her new role and look forward to her leadership in IT.”

Nguyen has served as the City’s interim IT Director since April 2019. During that time, she has focused on assessing Naperville’s short- and long-term business needs and analyzing processes related to deployment of ongoing initiatives, such as the City’s Enterprise Resource Planning system. As Public Safety IT Manager, Nguyen was instrumental in delivering key technology initiatives to improve business operations and reduce response time, including modernizing reporting platforms, deploying a new fire station alerting system and obtaining grant funding for upcoming large-scale initiatives, including Next Generation 9-1-1.

Prior to her time serving the City of Naperville, Nguyen held the role of R&D Senior Director at Nokia, where she led a global team of 300 people and oversaw numerous strategic projects and product deployments, all of which were delivered on time and meeting key performance indicators. She has also held positions with Alcatel-Lucent and AT&T.

“To be named to a position that so closely aligns with my personal values and professional passions is truly an honor,” Nguyen said. “Over the past two years, I have had the privilege of working with many talented and dedicated professionals in Naperville. To serve this organization and community by overseeing the technology that helps drive our city is fulfilling yet humbling. I look forward to using my experience, work ethic, teaming skills and passion to serve others and help transform Naperville’s technology roadmap.”

Nguyen’s position is effective immediately.

About Naperville: Located 28 miles west of Chicago, Naperville, Ill., is home to approximately 145,000 people. This vibrant, thriving city consistently ranks as a top community in the nation in which to live, raise children and retire. The city is home to acclaimed public and parochial schools, the best public library system in the country, an array of healthcare options and an exceptionally low crime rate. Naperville has ready access to a variety of public transportation, housing and employment options. The city’s diversified employer base features high technology firms, retailers and factories, as well as small and home-based businesses. Residents also enjoy world-class parks, diverse worship options, the opportunity to serve on several City boards and commissions, a thriving downtown shopping and dining area, a renowned outdoor history museum known as Naper Settlement and an active civic community. For more information, please visit our website at