Naperville Police Warn Public to Beware of Utility Scams

The Naperville Police Department continues to receive complaints from residents and businesses who have received telephone calls from scammers threatening arrest, service interruption and/or legal action if the recipient does not immediately provide some sort of information or payment to the caller.

The most recent calls have targeted Naperville business owners. The callers state that they are representatives of the utility company and instruct the recipients to make an immediate payment to prevent service interruption. The phone number that has appeared on caller ID appears to be from the City of Naperville or other reputable utility providers.

Residents are reminded to be very cautious of any caller demanding money or payment. The City of Naperville electric and water utilities will never request payment for delinquent utilities over the phone. In addition, the City of Naperville does not conduct regular business (e.g., billing) on weekends. Anyone receiving such calls should never make payment or provide the caller with any personal or banking information.

“Unfortunately, these types of telephone scams aren’t going away, and we know it can be very unnerving to be on the receiving end of one of these calls,” said Commander Mike Son. “These scammers can sound very convincing and are oftentimes quite persistent and even threatening. Just remember to never give personal or banking information over the phone.”

Receipt of such calls can be reported to the Naperville Police Department through the Online Reporting System, www.naperville.il.us/policeonlinereports, or by calling the department’s non-emergency number, (630) 420-6666.

The Naperville Police Department maintains a list of current scams to educate residents of common tactics used by scammers. This list can be found at www.naperville.il.us/fraudscam.


About Naperville: Located 28 miles west of Chicago, Naperville, Ill., is home to approximately 145,000 people. This vibrant, thriving city consistently ranks as a top community in the nation in which to live, raise children and retire. The city is home to acclaimed public and parochial schools, the best public library system in the country, an array of healthcare options and an exceptionally low crime rate. Naperville has ready access to a variety of public transportation, housing and employment options. The city’s diversified employer base features high technology firms, retailers and factories, as well as small and home-based businesses. Residents also enjoy world-class parks, diverse worship options, the opportunity to serve on several City boards and commissions, a thriving downtown shopping and dining area, a renowned outdoor history museum known as Naper Settlement and an active civic community. For more information, please visit our website at www.naperville.il.us.