COVID-19 Impacts on City Services

As the State of Illinois moves into Phase 4 of the Restore Illinois plan, the City remains committed to our community’s continued health and safety as well as service delivery. This included the careful re-opening of the Naperville Municipal Center and Fire Department administration building as of June 1, and the re-opening of the Police Department lobby on Aug. 3. All other City facilities remain closed to the public at this time.

We encourage the public to continue to do business with the City online or on the phone for their convenience. Please note that even as buildings re-open, certain City services may be temporarily modified based on current federal, state or county health guidance. In addition, staff members may continue to work modified schedules to comply with social distancing requirements and recommendations outlined in Phase 4 of the Restore Illinois plan. 

Click here for the most up-to-date city service impacts

Your Water is Safe

In light of the COVID-19 outbreak, we want to reassure our customers that tap water remains safe to use and drink. The EPA, World Health Organization and CDC have all indicated that the COVID-19 virus has not been detected in drinking-water supplies, and the risk to water supplies is low.

In addition to the low overall risk, our drinking water supplier's treatment process routinely removes or inactivates viruses, so our customers can be reassured of its quality during this otherwise uncertain time.

Additional information is available here: