Mission and Ends Policies

To provide services that ensure a high quality of life for our residents and a dynamic environment for our business community through collaboration, innovation, and sound fiscal management.
City of Naperville Mission Statement

Ends Policies

In 2015, the Naperville City Council and City staff developed four ends policies to help guide the City's priorities in the coming years.

Ends policies are a way for the City of Naperville to answer the question of what it should ultimately achieve. These policies were written to identify the City's intent, examine why the City exists and direct where the City is headed. Ends policies focus on bigger-picture outcomes, and "means" are developed to reach the outcomes of the ends policies.

Approved by the City Council in May 2016, Naperville's ends policies are:

  • Public Safety - Naperville will deliver highly responsive emergency services to provide for a safe community.
  • High Performing Government - Naperville will provide reliable, efficient, and high-quality services.
  • Economic Development - Naperville will be the location of choice for businesses.
  • Financial Stability - Naperville will be financially stable and maintain a AAA bond rating.

Performance Management Goals

A set of goals has been developed as the recommended means to move the City forward in the four ends policies areas. These goals are intended to be bold and strategic; they will not address easy-to-solve problems or highlight a currently successful program, project or service. These are goals that will require collaboration, innovation and continual assessment in order to be achieved.

The City Council approved the below performance management goals in June 2018.

Economic Development

  1. In order to improve the vibrancy and increase retail sales tax, the City will actively seek to fill vacant spaces at Ogden Mall, Iroquois, Mall and the northwest corner of Ogden Avenue and Naper Boulevard.
  2. In order to improve the vibrancy and increase retail sales tax, the City will increase overall occupancies at Riverbrook Plaza and Wheatland Crossings by 10 percent over the next three years.

High-Performing Government - Technology

  1. In order to increase customer convenience, the City will provide or enhance the following online services by the end of 2019:
    • Electronic payment options
    • Building permits/inspections
    • Service requests
    • Registrations/licenses
  2. In order to increase citizen engagement and transparency, the City will increase the number of datasets released to the open data portal by 15 datasets annually.
  3. In order to maximize the value of the City’s existing investment in communications infrastructure, the City will establish strategic policies for the use, potential lease, trade and sale of fiber assets.

Financial Stability

  1. In order to provide services that ensure a high quality of life for our residents through fiscal management and financial stability, the City will actively seek to reduce its debt by 25 percent by 2023.
  2. In order to provide services that ensure a high quality of life for our residents through fiscal management and financial stability, the City will actively seek to increase its reserves to 25 percent by 2023.

Public Safety

  1. In order to maintain response times and reduce ongoing costs of service delivery, the City will evaluate fire station coverage areas and potential consolidation in 2018.
  2. In order to reduce recidivism among the mental health community, the Police Department will certify 20 percent of officers and designated staff in Crisis Intervention Training (CIT) and the Fire Department will provide basic CIT to 90 percent of all members by 2019.
  3. In order to reduce recidivism among the mental health community, the CIT will provide follow-up care to at least 75 percent of identified individuals within 30 days.

Making progress

Watch our progress as we move toward accomplishing our performance management goals.

Visit the dashboard