Robert Marshall

Police Chief

Naperville is proud to be recognized as one of the safest communities in the country, a recognition we received once again in 2019. Our Police Department employs the most effective, responsive and up-to-date policies and scenario based de-escalation training models. This is evidenced by our ninth reaccreditation through the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA) in both Law Enforcement and the 911 Communications Center. As you will see in the pages of this report, we found many innovative ways to keep our community safe and provide extraordinary service to the community in 2019.

The restructuring of our Department in 2019 was a critical step toward optimizing our operations. The addition of an administrative division, led by a new deputy director, has better aligned our staff to serve the community, particularly in the area of leveraging technology and data to deploy personnel, solve crimes, shorten response times and educate the community.

The successes of our Patrol and Investigations divisions in the last year are clear, as well. Our staff effectively worked through a number of major cases and solved two homicides in 2019. They diffused high-risk incidents and arrested violent offenders while also conducting proactive patrols and traffic enforcement. Most importantly, they saved lives.

In 2019, 21 of our NPD staff responded to a deadly warehouse shooting to assist the Aurora Police Department and were instrumental in bringing that incident to an end without further loss of civilian life. One of our officers calmly used de-escalation tactics in an attempt to persuade an armed, suicidal man not to harm himself or anyone else. Officers also saved a child from drowning in a retention pond, pulled three people from a burning building and administered Narcan to individuals suffering from drug overdoses, among other life-saving acts.

The heroism and commitment to service by our staff is second to none, as evidenced by these examples and the countless more not included in our annual report. The continued success of our Department is a testament to the character of people we employ as well as the quality of the training program we have implemented. Our training program will continue to play a critical role in the development of our workforce, which continues to evolve as the number of individuals eligible for retirement continues to increase. As new officers are brought on and new leaders are promoted, their training is essential to their success and maintaining the level of service our community deserves and has come to expect.

As we reflect on the last year and look forward to the next, we will continue to build upon our successes to make our department and our community even stronger in years to come.