Skip to Content

Smart911

"Seconds Save Lives." Smart911 is a free service that allows you to create a Safety Profile for yourself and your household that can provide information to 9-1-1 and public safety officials during an emergency. Smart911 is available within the City limits of Naperville and throughout the remainder of DuPage County, as well as in various other jurisdictions throughout the United States.

How Does Smart911 Work?

Smart911 allows citizens to provide the additional details that 9-1-1 call takers may need in order to assist them during an emergency. When you dial 9-1-1 today the information received by the 9-1-1 call center can be limited based on the type of phone you are calling on. With Smart911, anytime you make an emergency call from a phone registered with your Safety Profile, the 9-1-1 systems recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call.

Your profile can include family member information, photos, medical conditions or disabilities. Your profile can also include property information, like pets, access instructions or the location of hazardous materials on your property.

At a time when you may be panicked, or unable to communicate, or it could be unsafe to communicate, Smart911 ensures that the details you would need to tell 9-1-1 are immediately available in the event you cannot verbally provide them. Smart911 is free, private and secure.

Keep Your Data Up to Date

To keep your account active and to ensure that you have the most recent personal information stored, please update your Smart911 profile every six months.

Where is Smart911 Available?

Although Smart911 is a nationwide service, it is not available in every municipality yet. Automated delivery of a Safety Profile to local law enforcement, medical and fire responders is dependent on local public safety agencies installing the Smart911 technology.

Register for Smart911

Smart911 Logo