Community Resources

City of Naperville Offering Temporary Utility Assistance

The City of Naperville, in partnership with Loaves & Fishes, is offering temporary utility assistance for both small business and residential utility customers financially affected by the COVID-19 pandemic. Residential and small business utility customers that meet established eligibility criteria are eligible to receive a one-time grant of up to $300 and $1500, respectively. Eligible utility customers will be able to use this money to pay any previous or current City utility bill. 

The application period is currently open and applications will be reviewed on a first-come first-served basis. For full eligibility requirements and to apply click here

The COVID-19 crisis has impacted many people, both here in the Naperville community and across the globe. Many non-profit and government agencies are providing services to those in need of assistance due to the ongoing pandemic.

Below is a list of local, regional, state and federal agencies that are providing various services that may be of help to you, a loved one, neighbor or friend during this time. Please be sure to further research any resource listed below to confirm any service or operational changes and any residency or other requirements to utilize the service.

To request that the City consider including another resource on this list, please email the Communications Division at info@naperville.il.us.

(Disclaimer: by making this information available, it does not constitute an endorsement by the City, its officers or employees of these websites, or the information, products or services contained therein. The City does not exercise editorial control over the information you may find at these locations. All links provided are intended solely for informational purposes and are not to be construed, under any circumstances, by implication or otherwise, as an endorsement.)

Health Resources

Medical Assistance

If you become ill, need medical attention and have symptoms of COVID-19, please call your health care provider before going in for care.

If you do not have a medical provider and have insurance and believe you need non-emergency medical services, you can contact your insurance carrier to help locate care. If you have misplaced your insurance card, your employer’s benefits manager (usually the human resources department) can provide you with the contact information.

If you do not have a medical provider, are uninsured, or have limited or no income and believe you need non-emergency medical services, you can contact your nearest community health center (CHC) by phone and inform them of your need. They will work with you to coordinate appropriate care. CHCs receive funding from the federal government that allows them to charge each patient on a sliding scale fee based on the patient’s income and ability to pay. You can find your nearest CHC at https://findahealthcenter.hrsa.gov

Emotional Support

The following resources are available to you 24 hours a day, 7 days a week:

  • Local Crisis Text Line: Text ‘REACH’ to 741741
  • DuPage County Crisis Hotline: (630) 627-1700
  • Will County Crisis Hotline: (815) 722-3344
  • State COVID-19 Support Text Line (Call 4 Calm): Text ‘TALK’ or ‘HABLAR’ to 552020
  • Suicide Hotline: (800) 273-8255
  • Addiction Hotline: (800) 662-4357
  • Substance Abuse & Mental Health Hotline: (800) 662-HELP
  • Eating Disorder Hotline: (800) 931-2237
  • LGBTQ Support Line: (866) 488-7386
  • Veteran Crisis Line: (800) 273-8255

Family Resources

Child Care Resource & Referral Network Search

TEL: (888) 228-1146

This resource is for workers who need to search for nearby childcare.

Food Resources

HighPoint Church

EMAIL: care@highpoint.church

Text (630) 534-0923

Financial Resources

Naperville Small Business Assistance Grant

In November 2020, applications opened for the Naperville Small Business Assistance Grant, sponsored by the City of Naperville, in collaboration with the Naperville Development Partnership and The Naperville Area Chamber of Commerce. This grant, funded by the Community Development Block Grant funds through the federal CARES act, provided 20 qualifying bsinesses $5,000 each for a variety of expenses related to the pandemic. On Feb. 2, 2021 City Council approved additional funds that will provide up to 48 additional qualifying businesses assistance. The application period is over, and no more applications are being accepted at this time. Please check the link above for any updates on future funding availability. 

Sidewalk Assistance Program

The City performs sidewalk maintenance each year to repair defecive sections of sidewalk and curb to ensure pedestrian safety and reduce liability concerns. Public Sidewalk maintenance is the responsibility of the adjacent property owner; Naperville has implemented a cost sharing sidewalk program to assist property owners in this upkeep. The City has funds available to assist those who meet HUD income requiremeings with the cost of sidewalk repair. For more information or to apply for assistance, click the link above. 

Employment Resources

US Department of Labor

Families First Coronavirus Response Act Q&A

Utility and Housing Resources

Temporary Utility Assistance Program

The City of Naperville, in partnership with Loaves & Fishes, is offering temporary utility assistance for both small business and residential utility customers financially affected by the COVID-19 pandemic. Residential and small business utility customers that meet established eligibility criteria are eligible to receive a one-time grant of up to $300 and $1500, respectively. The application period is currently open and applications will be reviewed on a first-come first-served basis. For full eligibility requirements and to apply click the link above.

DuPage County Energy Assistance

DuPage County Community Services is accepting applications for the annual Low Income Home Energy Assistance Program (LIHEAP) until June 30, 2021, or until funds are depleted. Households in need of energy assistance, especially those with disconnection notices, high past due balances, and the general population who have been impacted by wage fluctuations due to COVID-19 are encouraged to apply. View full information by clicking the link above.

Hotel Discounts for Self-Quarantine

A number of Naperville hotels are offering discounts to medical professionals and residents of Naperville who need to self-quarantine away from home. A list of hotels and information about how to make a reservation is at the above link. For more information, please contact Carlos Madinya at cmadinya@naper.org.

City of Naperville Utilities (Electric and Water)

The City of Naperville has issued Executive Order 2020-06, which extends the deadlines for a number of payments to the City; waives late fees for non-payment of utility bills through March, April and May 2020; and suspends service disconnections for non-payment. Read the order at the link above.

Utility Resources (Internet, Cellular Service, Natural Gas, etc.)

Many utilities and telecom/internet/cable providers are offering customers various discounts and benefits during the COVID-19 crisis. The Citizens Utility Board, a national non-profit, has compiled a list of benefits and contact information for companies at the link above.

Other Resources

Naperville Kindness Network

Administered at the direction of Mayor Chirico’s office, Naperville Kindness Network seeks to share resources for those who need help and concrete ways that people can offer help.

DuPage County Community Resource Information System

Search available resources throughout DuPage County in a variety of categories

Will County COVID-19 Response

Search available resources throughout Will County in a variety of categories