Over a Century of Service

Over a Century of Service

As a public utility owned by the customers it serves, Naperville’s Electric Utility has proudly served the community for more than a century. In 2017, the utility is bringing reliable electricity to more than 59,000 customers each month. The City of Naperville purchased the Naperville Electric Co. in 1899 for $18,000 when the population was 2,600 residents and there were only 350 customers. In 1920, the first substation was energized at Water and Webster Streets, shown in this photo, which was taken in the 1980s looking south to Water Street and the future home of the Municipal Center.

Maintaining the Fleet

Maintaining the Fleet

Throughout the year, the Department of Public Works makes 10,000 repairs and 875 oil changes, while also dispensing 445,000 gallons of fuel and 10,000 gallons of fluids to its vehicles. This maintenance has paid off; The City’s fleet service team has been ranked in the top 100 best fleets in North America two years in a row.


Naperville’s service philosophy of not just serving the community, but serving it well plays out all day, every day. With innovation at the heart of service delivery, the City utilizes the continuous improvement model of delivering efficient services while saving money. Naperville’s employees are tasked with creating a positive service experience every day and have been incredibly successful in this effort. In the most recent citizen survey conducted in 2013, 91% of respondents were satisfied with the quality of life in Naperville. Overall satisfaction with City services in that survey rated 32% above the national average.

Did you know?

The Water Utility's Leak Detection Program saved

$643 K
in 2016.

Buy a Garbage Cart

Naperville offers sturdy wheeled residential garbage carts in three sizes.

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Buy a Recycling Cart

Naperville offers sturdy wheeled residential recycling carts in three sizes.

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Building Permits Online

This application allows you to view the plan tracking status of your building permit as well as schedule inspections and view inspection results.

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Meter Reading in Naperville

Water meters are read monthly in the City of Naperville. Learn more about who reads your meter, the process, and see what time of month your meter is read.

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