Naperville’s service philosophy of not just serving the community, but serving it well plays out all day, every day. With innovation at the heart of service delivery, the City utilizes the continuous improvement model of delivering efficient services while saving money. Naperville’s employees have been incredibly successful at creating a positive experience for their customers. In the most recent citizen survey, 94% of respondents were satisfied with the quality of life in Naperville. Overall satisfaction with City services in the same survey rated 35% above the national average.
Groot, the City's residential garbage and recycling services contractor, has a customized website just for Naperville residents. Visit the website for information about regular and holiday pick-up schedules, yard waste carts, e-waste collection, special household collection services, acceptable recycling materials and more!Visit the Groot Website