The Naperville Finance Department is responsible for billing customers for services rendered by the City. Non-utility bills are referred to as general billing because they encompass a wide variety of services. General billing includes, but is not limited to, non-utility items such as fire alarm monitoring, police and fire services, and claims for damage to City property.
General billing invoices are sent out by mail 30 days before payment is due. Bills are due and payable upon receipt. Any bill that remains unpaid after the billing date may be subject to a penalty.
Online: Starting in October 2020, customers can view and pay general billing invoices securely online by accessing their account via a Citizen Self-Service (CSS) portal. New users must create a new CSS account.
CSS Instruction Guides
The Finance Department has created CSS Instruction Guides to help you use the portal.
- Registering for CSS (PDF)
- Signing in to CSS (PDF)
- Adding Account Numbers in CSS (PDF)
- Paying a Bill in CSS (PDF)
By Mail: Payments and correspondence may be mailed to: City of Naperville, Finance Department, 400 S. Eagle Street, Naperville, IL 60540
Please reference the account number on your check. The City will reference the postmark date as the payment date.
In person: Payments may be made by check, cash and credit card in person at the Finance Department during the following business hours:
- Monday, Tuesday, Thursday, Friday: 7:30 a.m. to 5 p.m.
- Wednesday: 10 a.m. to 2 p.m.
Check payments may also be dropped off 24/7 in the drop box in the lower level parking garage at 400 S. Eagle Street. Please reference the account number on your check.