Residents
Non-Utility Billing Payments
Beginning Oct. 1, 2024, the City of Naperville no longer accepts payment over the phone for non-utility bills such as permit and license fees, real estate transfer tax stamps, and resident cost share programs. Use the Search bar above to find payment options for specific bill types or call our Customer Service Team at (630) 420-6059 to discuss alternative payment options.
Please note: Utility payments are not impacted and can still be made over the phone by calling (877) 831-6386.
Home. It’s the place where you enjoy all that life has to offer while making memories with those you love. In Naperville, you don’t just live in a City. You live in a community of diverse neighborhoods that result in an unmatched quality of life. The kind that share the simple joys of holidays, celebrations, successes, and maybe even a summer barbecue or two. As a City, we strive to provide our residents with the services, initiatives and support to help them live and retire in a place they can proudly call home.
COVID-19 Resources
Keep up with the proactive and precautionary steps the City is taking to help prevent the spread of the COVID-19 coronavirus in our community.
Coronavirus Resources and InformationQuick Links
What Residents Need to Know...
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2023 Community Survey
Naperville is conducting a community survey to assess resident satisfaction and help inform decision-making.
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City Finances
The City of Naperville strives to provide up to date and detailed financial information.
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Code Enforcement
The Code Enforcement Team and building inspectors enforce building code regulations and inspect all construction projects to ensure compliance with the International Property Maintenance Code.
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Fair Housing and Discrimination
Learn more about fair and affordable housing and current housing initiatives, as well as steps to take if you've been discriminated against by a landlord, property manager or real estate agent.
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NaperSAFE
When seconds count, information matters. The City of Naperville has four free systems in place to enhance communication to and from residents.
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Naperville Connected Newsletter
Naperville Connected is the resident newsletter produced by the City of Naperville.
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Naperville Fire Department Programs and Services
The Naperville Fire Department provides fire suppression, fire prevention, emergency medical and specialized rescue services, as well as public education programs.
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Naperville Police Department Programs and Services
The Naperville Police Department offers a variety of proactive and reactive programs and services for the benefit of all citizens in the community.
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Our Urban Forest
The City of Naperville recognizes that trees beautify and lend value to homes, neighborhoods, parks and business areas and encourages their planting and maintenance in the community.
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Overnight Parking
Parking on public streets is prohibited from 2 a.m to 5 a.m. to ensure accessibility.
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Property Maintenance Standards
Homeowners in Naperville are expected to adhere to the property maintenance standards provided in the Municipal Code.
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School Walk Routes and Traffic Control Plans
For each elementary and middle school in Naperville, recommended walk routes and traffic control plans have been developed to enhance safety for some of our smallest citizens.
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Senior Services and Resources
Naperville has a growing senior population, many of whom have lived in Naperville for most of their lives. The City warmly embraces our seniors and wants to help connect them to important information.
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Services and Resources for People With Disabilities
The City acknowledges the unique needs of people with disabilities living in, working in or visiting Naperville and wants to help connect you with information about available resources.
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Sidewalk and Curb Maintenance Program
The City performs sidewalk and curb maintenance to repair defects within the city sidewalk system in order to ensure pedestrian safety as well as reduce liability for the property owners and the City.
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Stormwater Resources
Learn more about the City's Stormwater Management Plan to help prevent flooding and what you can do to help alleviate flooding concerns.
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Tenants and Landlords
The City wants to ensure that general rules and enforcements are followed by both landlords and tenants so that code complaints are reduced and the overall living situation in Naperville is enhanced.
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Transportation and Parking
The City's network of more than 500 centerline miles of roads and variety of public transportation options make it easy for you to get where you're going.
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Utility Restoration
When repairs and maintenance to City utilities result in disruption to the surrounding yard, driveway or parkway, the City’s goal is to restore the property as quickly as possible.
Projects in Naperville
Learn about the benefits, timelines and impacts of some of the City’s larger projects, including current road construction projects.
Visit the Projects PageI want to ...
Open Checkbook
Delve into the City of Naperville's expenditures on Open Checkbook, an interactive site that is updated weekly to reflect the City's most recent spending.
View the Checkbook