Utility Restoration

City of Naperville staff perform regular maintenance and necessary repairs or upgrades to City water, sanitary sewer, storm sewer or electrical structures all year long. Certain types of maintenance, repairs and upgrades can disturb the parkway, driveway, yard or street. When this happens, our goal is to restore the property as quickly as possible. 

City staff will leave a door hanger notification with information about the type of restoration you should expect on or near your property. 

Residents can use the Restoration Status Map to look up the status of work being done in your area. Simply type the address of interest into the search bar to learn the work type, project status (open/closed) and the projected completion date. Please note, restoration areas do not show up on the map until after work has been submitted for repairs.

View the status of your restoration

Restoration Program

Restoration work for the year begins in early April. Our goal is to have your property restored as quickly as possible. Landscape restorations needed from work completed over the winter are expected to be completed by the end of May. Concrete and asphalt restorations will resume after April 15 when weather conditions permit.

Landscape Restorations

When City utility work requires landscape restoration, the Department of Public Works or the City's landscaping contractor performs the restoration between April and November. The work cannot be completed during the winter season due to weather conditions and a lack of available landscape material.

Lawn repairs are completed with dirt and seed, as this helps new grass blend in better with the rest of the lawn than sod.  In addition, sod can be very difficult to keep alive during the summer months.

If work causes damage to plant material other than grass, City staff or the landscaper will be in contact with you to discuss the replacement of  bushes, flowers, shrubs, etc. that were removed.

When restoration work is complete, please help us keep the new grass and landscaping healthy by monitoring the area and watering as needed, especially on hot days.

Concrete and Asphalt Restoration

When repairs to your property require concrete and/or asphalt restoration, work is performed between April 15 and November 30. This type of work cannot be completed during the winter season due to weather conditions.

Concrete and Asphalt Restoration

When repairs to your property require concrete and/or asphalt restoration, work is performed between April 15 and November 30 (weather and workload dependent). This type of work cannot be completed during the winter season due to weather conditions. 

Concrete Restoration 

Concrete repairs are completed by either DPW staff or a City contractor before asphalt and landscaping work. This work may involve the removal of curb, sidewalk, and/or driveway. 

Concrete repairs on or near a driveway may keep you out of your driveway for 7 to 10 days to allow the concrete to reach sufficient strength to withstand heavy vehicle loads. If necessary, City staff will leave a door-hanger notice on your property. Please display this door hanger inside your vehicle on the rearview mirror. If you need additional door hangers for additional vehicles, please call (630) 420-6095

Asphalt Restoration

Asphalt repairs are completed by in-house City staff from the Department of Public Works. Asphalt repairs will be scheduled shortly after the concrete repairs are completed. 

Questions or Concerns

If you have questions about the utility repair, please contact the department responsible for the work: