Open Data and Performance Management

The City of Naperville is committed to the use of data and evidence to improve services, inform local decision-making and engage residents. Guided by our participation in the national What Works Cities initiative, we have contracted with Socrata for our open data portal, which provides the public with raw data in addition to a dashboard monitoring the progress of our performance management goals.

Open Data

The underlying goal of any open data endeavor is to break down traditional silos and provide access to data both internally and externally. This will result in efficiencies, problem solving and greater transparency.

It is the availability and use of this open data that will bring our organization closer to improved services and more informed decision-making. Its public availability will improve transparency, engage residents and encourage innovation.  It will make the City a smarter, more open and efficient organization for the benefit of residents and businesses.

Like Data?

Explore the datasets Naperville has to offer.

Visit the Open Data Portal

Performance Management

Naperville’s performance management goals were developed to move the City forward in the four ends policies areas that outline a long-term vision for the organization. Mirroring the ends policies of Economic Development, High Performing Government, Financial Stability and Public Safety, the performance management goals address inefficiencies in the City’s operations or opportunities for growth in service delivery. Notably, these goals can be measured by data.

Making progress

Watch our progress as we move toward accomplishing our performance management goals.

Visit the dashboard

 Economic Development

  1. In order to improve the vibrancy and increase retail sales tax, the City will actively seek to fill vacant spaces at Ogden Mall, Iroquois, Mall and the northwest corner of Ogden Avenue and Naper Boulevard.
  2. In order to improve the vibrancy and increase retail sales tax, the City will increase overall occupancies at Riverbrook Plaza and Wheatland Crossings by 10 percent over the next three years.

High-Performing Government - Technology

  1. In order to increase customer convenience, the City will provide or enhance the following online services by the end of 2019:
    • Electronic payment options
    • Building permits/inspections
    • Service requests
    • Registrations/licenses
  2. In order to increase citizen engagement and transparency, the City will increase the number of datasets released to the open data portal by 15 datasets annually.
  3. In order to maximize the value of the City’s existing investment in communications infrastructure, the City will establish strategic policies for the use, potential lease, trade and sale of fiber assets.

Financial Stability

  1. In order to provide services that ensure a high quality of life for our residents through fiscal management and financial stability, the City will actively seek to reduce its debt by 25 percent by 2023.
  2. In order to provide services that ensure a high quality of life for our residents through fiscal management and financial stability, the City will actively seek to increase its reserves to 25 percent by 2023.

Public Safety

  1. In order to maintain response times and reduce ongoing costs of service delivery, the City will evaluate fire station coverage areas and potential consolidation in 2018.
  2. In order to reduce recidivism among the mental health community, the Police Department will certify 20 percent of officers and designated staff in Crisis Intervention Training (CIT) and the Fire Department will provide basic CIT to 90 percent of all members by 2019.
  3. In order to reduce recidivism among the mental health community, the CIT will provide follow-up care to at least 75 percent of identified individuals within 30 days.