Water Utility Customer Satisfaction Survey Your opinion is important to us In Naperville, we strive to provide our customers with reliable, quality, responsive and cost-efficient water and wastewater service. This commitment to high-quality services supports the health, welfare and growth of Naperville and is consistent with our brand of not just serving our residents and businesses, but serving them well. Your satisfaction with the essential utility service we provide is extremely important to us, and your feedback is helpful in our efforts to continually improve our service delivery. We greatly appreciate your time and thank you for filling out this brief survey to assist us in our efforts to be the best we can be. Date of Service Nature of Call for Service Water Pressure Water Leak Water Meter Rodding Witness Televise (TV) Sanitary Line Sanitary Backup Other If you selected "other" above, please specify Please rank your satisfaction with each of the following categories as they pertain to this particular service request. SCALE1 = lowest level of satisfaction5 = highest level of satisfaction How satisfied are you with our ability to accomplish what needed to be done? 1 2 3 4 5 Does not apply to this call How satisfied are you with the timeliness of our response to your request for service? 1 2 3 4 5 Does not apply to this call How satisfied are you with the courtesy and professionalism of our office staff? 1 2 3 4 5 Does not apply to this call How satisfied are you with the courtesy and professionalism of our field technicians? 1 2 3 4 5 Does not apply to this call How satisfied are you with the courtesy and professionalism of our City-hired contractor? 1 2 3 4 5 Does not apply to this call How satisfied are you with the outcome and reliability of the service provided? 1 2 3 4 5 Does not apply to this call How satisfied are you with the overall service you received? 1 2 3 4 5 Comments Customer Name Customer Address Customer Phone Number Word verification Refresh captcha Submit
