Water Quality

Naperville’s Water Utility is proud to provide high-quality drinking water that is clean and safe for you and your family to use. In fact, the water supplied by the City complies with all Illinois Environmental Protection Agency (IEPA) standards, including those for lead.

While there is no lead situation affecting the quality of Naperville’s water supply, the City wants you to be informed as possible when it comes to your drinking water. It’s possible that construction activities taking place in your neighborhood to repair or maintain water mains, lead service lines or water meters may temporarily increase lead levels in the water supply. Having a lead service line does not necessarily mean you will have lead in your water, but it does indicate that you may be at greater risk if your lead service line is disrupted.

New Water Quality Notification Requirements

In July 2016, the City began implementing some enhanced notifications as required by the IEPA to increase your water quality awareness and reduce the potential for lead in drinking water.

New water quality notifications are required and put in place by the IEPA when water maintenance or replacement work is being performed in areas developed prior to 1986. The notifications are meant to be informational and are an additional effort to provide proactive tips for health and safety as part of a proactive approach to educate residents about the quality of the City’s water supply.

From now on, all residents affected by construction activity will receive a notice at their door describing the project and contact information for questions/concerns. Types of construction activities requiring notice include:

  • A water main replacement project within one (1) block of your location.
  • The repair of a water main break within one (1) block of your location.
  • The replacement of your water meter

Water Service Line Inventory Requirements

As outlined in the new IEPA requirements, Water Utility personnel began an inventory of all water services in the City in September 2016 and, through extensive research, determined that of the more than 43,300 water services in the City, approximately 800 customers may have a lead service line. A map showing areas of the City where potential lead service lines and plumbing materials still exist is below.

As of March 2018, Water Utility personnel have completed the inventory of the nearly 800 customers initially identified as potentially having a lead service line. During this inventory, it was confirmed that approximately 345 structures are served by lead water lines. This number changes frequently as lead service lines are removed from the system. 

City staff is working with the owners of these properties to determine a replacement plan for their water service lines. City personnel are committed to helping City residents and business owners determine the best way to replace lead service lines as needed. Please note that there is no lead situation affecting the quality of Naperville's water supply. 

Several residents who received letters and door hangers have not yet called to schedule an appointment. If you received a letter at any time since September 2016, we encourage you to call to have your water service line inspected. As a reminder, Water Utility personnel will need access at the location of the incoming water service and water meter for approximately five minutes to perform the inspection. Please contact Monica O’Loughlin at (630) 305-3775 to schedule an inspection appointment. This is important information for the City to have on file for notification and inventory purposes and we appreciate your assistance in this matter.

View an interactive map of all lead services that exist in the City.

View the Map

Lead Service Lines in Naperville 

The History

Lead piping was banned nationally by the EPA in 1986 with lead content in solders and fixtures restricted to 8% lead content. In 2014, lead was banned from these items as well. 

Based on these dates, we've identified boundaries in Naperville where houses were built before 1930 and 1986 on the map below for your reference. 

Naperville Development Boundaries - 1930,1986

 [this map is also available in printer-friendly .PDF format]

Naperville’s Water Testing Standards

The City of Naperville’s water supply has consistently tested below minimum acceptable lead levels since 1997 when the City began sampling for lead under the Lead Copper Rule.  Currently, sampling and testing for lead in the Public Water Supply occurs every three years, with the City’s Water Utility collecting and analyzing 50 samples throughout the community for the presence of lead. The last sampling round was done in 2015 with only one sample reporting the presence of lead marginally above the detection level of 5 micrograms per liter (parts per billion (ppb)), but below the action level of 15 micrograms per liter (ppb).  A record of the City’s water sampling results can be viewed on the IEPA Drinking Water Watch website

Lead 101

Knowledge is power. The City is happy to provide you with proactive tips for health and safety when it comes to your drinking water. 

Determining If You Have a Lead Service Line in Your Home

If you want to know what type of service line you have, a licensed plumber can test your line to determine if it’s made of lead or another material. 

Another way to determine if the pipe coming into your home is made of lead is to carefully scratch it with a coin. If it is lead, the scratched area will turn bright silver.

Lead Rebate Program

Naperville offers water customers a lead rebate program to assist customers with replacing their lead water service line. Naperville water customers with at least a portion of their water service line that is lead, and who replace the entire length of their water service line qualify for this rebate program. The amount of the rebate is determined by the side of the street that the water main is on. Current rebate amounts are $4,250.00 for a long side replacement, and $2,550.00 for a short side replacement.

Interested customers can begin the process by selecting a licensed plumbing contractor to perform the work and applying for a Plumbing Permit (Water Service Replacement/Upgrade) through the Transportation, Engineering and Development department. Upon permit approval work can commence with multiple inspections by city staff required throughout the work. Water Utility staff must witness at least a portion of the old water service being lead in order to qualify for the rebate. Upon completion of the water service line replacement/upgrade and passing of all required permit inspections, payment will be made to the customer in 2-4 weeks. 

If you would like more information or have questions, please contact Bill Bolster at (630) 420-4122.

Reduce Your Risk of Lead Exposure during Construction Projects in Your Neighborhood

While it is not known whether or not this particular project will affect the lead if any is present in your plumbing, here are some preventative steps you can take to minimize your risk from lead:

  • Consider using cold water for drinking, cooking and preparing baby formula. Lead dissolves more easily in hot or warm water. Boiling water will not remove lead.
  • Run your water for a few minutes to flush out lead after periods of non-use, such as first thing in the morning, after work and after a vacation.
  • Look for alternative sources of treated water such as bottled water or purchase a water filter that is certified to remove “total lead.”
  • Have your water tested. Since you cannot see, taste or smell lead dissolved in water, testing is a good way of telling whether lead is present or not. While the City does not perform testing in-house, a list of laboratories closest to Naperville certified to perform the testing is shown below. You can also find an accredited laboratory near you on the Illinois Environmental Protection Agency’s website. Laboratories will send you the bottles for sample collection. Please note that we are not affiliated with the laboratories and they will charge you a fee. The three certified laboratories closest to Naperville are: 
    • Suburban Laboratories, Inc., Batavia, IL,(708) 544-3260
    • First Environmental Laboratories, Inc., Naperville, IL, (630) 778-1200
    • ARRO Laboratory, Inc., Joliet, IL, (815) 727-5436
  • Periodically remove and clean your faucet aerators, purchase lead-free faucet and plumbing components or replace the entire lead service line.

If you have any questions about water quality and/or lead levels, please contact the Department of Public Utilities – Water at (630) 420-6128.


A recent news report discussed the presence of chromium-6 in various Chicago-area water systems. This discussion has come about due to an advisory group in California that would like to see a lower standard for that state.

Federal water quality standards do not set a limit for chromium-6 itself, but rather a “total chromium” limit of 100 parts per billion (ppb). The standard for total chromium in Illinois and many other states is also 100 ppb. Sample results from the Naperville water supply detected total chromium levels at 0.23 ppb to 0.40 ppb, which is well below both the federal and state regulatory limit of 100 ppb.

Naperville’s Water Utility takes the quality of its water and all associated regulations very seriously for the benefit of our customers and is in full compliance with all federal and state standards. Our full 2015 Water Quality Report can be viewed by clicking on the “Read the 2015 Report” on the sidebar of this page.