The Water 2.0 Project

Installations Underway

Citywide deployment of meter interface units to facilitate wireless remote water meter readings is underway through the Water 2.0 project. Installations are taking place throughout 2021 on a schedule developed by project partner VEPO. Watch for a letter in the mail about two weeks before installations in your area are scheduled to begin. For details, see below or call the Water Service Center at (630) 420-6137.

Welcome to the future of water meter reading in Naperville.

The Water 2.0 Project will transform the way water meters are read in Naperville. When installations are complete across the City, approximately 43,500 water meters will transmit wireless, remote, monthly readings for a better billing experience. Wireless, remote readings have become the standard practice in utilities for many reasons. These include reducing estimated reads and avoiding environmental and man-made conditions that challenge meter-reading capability, such as weather or locked gates, which in turn can cause customers frustration.

About the Project

Naperville’s Water Utility has contracted with Core & Main, who will work with project partners Sensus and VEPO, to install the necessary equipment that allows our utility to receive wireless meter reads. Once this installation is complete, a water meter reader no longer will need to visit homes or businesses.

This project is separate from the utility’s Water Meter Replacement Program, which will continue to swap out older water meters that have outlived their useful life to ensure fair and accurate billing. HBK Water Meter Service is handling residential water meter changeouts, and Calumet City Plumbing Co. is handling residential and commercial changeouts. 

How Will Installation Work?

Throughout 2021, VEPO is visiting customers’ homes or businesses to install a meter interface unit. This unit will be attached most commonly to the existing meter reading device or touchpad on the outside of a building. The meter interface unit will transmit monthly water usage data to the utility for billing purposes, in a similar process to the one that has been in use by the Electric Utility for almost a decade.

For most installations, VEPO installers will not need access inside a home or business. Installers will arrive in a vehicle clearly marked as a City of Naperville contractor; however, the vehicle may have license plates from outside of Illinois. In limited instances, access will be needed indoors; in those cases, Naperville utility workers will complete the installation. Installers from both VEPO and the City will carry ID badges, wear the proper personal protective equipment and follow all COVID-19 precautions in place at the time of their visit.

Customers will receive a letter from the City about two weeks before installations in their area are scheduled to begin. The letter will include instructions on how to prepare for a smooth installation as well as contact information in case of questions.

Note: Due to unforeseen circumstances regarding equipment deliveries, our project partners have made adjustments to the installation schedule that change when some customers will receive their meter interface unit. Affected customers have been notified by mail and also will receive a new letter roughly two weeks before installations are set to begin. This schedule change in Water 2.0 installations does not affect work under the Water Meter Replacement Program, a separate effort to swap out older meters that have outlived their useful life. Work will proceed as planned for any customer who has a water meter changeout scheduled through HBK Water Meter Service or Calumet City Plumbing Co. Customers should refer to their latest letters from these companies for updates on water meter replacement. 

Following meter interface unit installation at your home or business, it may take up to two billing cycles for automated meter readings to go into effect. During this time, you may still see employees from Alexander's Meter Reading Services in your neighborhood conducting manual readings. Alexander’s employees wear a yellow vest with the words “Meter Reader” over a blue uniform and wear an employee badge with their picture on it.

Installations began in mid-April after the City concluded a pilot program to ensure data transmission, remote meter reading and billing processes were all operating smoothly.

October Installation Locations

Installations in October are scheduled to take place in the following subdivisions: 

Aero Estates, Ashbury, Baileywood, Bay Colony, Bethany Creek, Cambridge Cove, Cantore Place, Foxcroft, Glenmuir, Haverton, Hawthorne Square, Heartlands, Heatherfield, Heritage Knolls, Hunters Woods, Kettle, La Toscana, Linden Woods, Maplebrook, Meadow Glens, Naper-Carriage Hill, naper Glen, Oak Creek, Old Farm, Orleans, Paddocks, Quail Ridge, River Edge, Riverwoods, Rosehill, Signal Pointe, Springbrook Square, Stillwater, Stonewater, Summerfield, Sutton Place, Timber Creek, Tramore, University Heights, Wheatland South, Willow Ridge, Winding Creek, Windridge, Woodlake.

Note: Due to unforeseen circumstances regarding equipment deliveries, our project partners have made adjustments to the installation schedule that change when some customers will receive their meter interface unit. Affected customers have been notified by mail and also will receive a new letter roughly two weeks before installations are set to begin. This schedule change in Water 2.0 installations does not affect work under the Water Meter Replacement Program, a separate effort to swap out older meters that have outlived their useful life. Work will proceed as planned for any customer who has a water meter changeout scheduled through HBK Water Meter Service or Calumet City Plumbing Co. Customers should refer to their latest letters from these companies for updates on water meter replacement. 

Locations of September 2021 Water 2.0 installations

Previous Installation Locations

How to Prepare for Installation

Once you receive a letter from the City stating that meter interface installations in your area are soon to begin, please follow a few easy steps to prepare for a smooth installation process.

  • Make sure areas around your water meter reading device or touchpad are clear.
  • Unlock any gates to provide installation crews with access to your meter reading device or touchpad.
  • Make sure any animals are safely secured.

For most installations, installers from City contractor VEPO will not need access inside a home or business. Installers will arrive in a vehicle clearly marked as a City of Naperville contractor; however, the vehicle may have license plates from outside of Illinois. In limited instances, access will be needed indoors; in those cases, Naperville utility workers will complete the installation. Installers from both VEPO and the City will carry ID badges, wear the proper personal protective equipment and follow all COVID-19 precautions in place at the time of their visit.

See How Installation Works

Check out this video to see how a meter interface unit is installed and learn how this quick and easy process will lead to improved water system operations and a better billing experience.

What are the Benefits?

Improved service levels and more accurate, efficient data collection

Implementing Water 2.0 will allow the Water Utility to raise customer service levels through reducing estimated meter reads and providing actual-use monthly bills to customers; allowing customers to know earlier if they may have a leak, thereby helping prevent resulting higher bills; and eventually providing access to water usage data through the Empower dashboard, which can help guide customers in implementing water conservation measures, if they so choose. (Please note that, following meter interface unit installation at your home or business, it may take up to two billing cycles for automated meter readings to go into effect.)

Improved sustainability

The Water 2.0 Project will result in fewer water meter readers and vehicles on the streets, making for a more sustainable meter-reading experience. The system also will be able to better monitor water meter health to optimize the Water Meter Replacement Program.

Improved integration with a new utility billing program

The City will be upgrading its utility billing program in the future to provide a better customer experience and capitalize on the meter-reading data improvements available through the Water 2.0 Project and past Electric Utility initiatives. Water 2.0 is critical to implement prior to launching the new billing program.

Our Customers Have Choices

The Water Utility understands some customers may prefer to continue receiving manual water meter reads. An opt-out program, similar to the one Electric Utility customers currently have available, is available at an additional charge to support manual meter reading.

The opt-out program requires a one-time charge of $31.29 as well as a monthly fee of $31.44 for a technician to manually read the water meter. These charges are outlined in the Customer Bill of Rights, which has been updated recently to include the same protections for Water customers as have been in place over the past decade for Electric customers.

View Customer Bill of Rights

Non-Wireless Meter Alternative

Opt out of the Water 2.0 project to continue receiving manual water meter readings.

Click Here to Apply

Questions

Call the Naperville Water Service Center at (630) 420-6137.