2026 National Community Survey
The 2026 National Community Survey is Now Closed
Thanks to all who participated! Polco is in the process of compiling and analyzing the survey results and will create a report for the City of Naperville. Look for more communication about the results this summer.
The City of Naperville partnered with Polco, an independent research firm and civic engagement company, to launch the 2026 National Community Survey in Naperville. The City’s Bridge to 2023 Priorities Plan recommended that the City conduct a statistically valid resident survey every few years to give decision-makers an assessment of resident satisfaction.
The National Community Survey (The NCS™) focuses on ten key areas: economy, mobility, community design, utilities, safety, natural environment, parks and recreation, health and wellness, education/arts/culture, and inclusivity/engagement.
Survey results will inform decision-making, strategic priorities and financial planning. Naperville last completed the National Community Survey in 2023, and previous community surveys were completed in 2016, 2012, 2008 and 2006.
Process
Polco administered the National Community Survey, which more than 400 local government entities use to measure resident satisfaction levels and perceptions. There were two survey types:
1. The Sampled Survey – Randomly Selected Households (April 6 – June 1)
To achieve a representative sample and reduce bias, a random sampling of 5,000 Naperville households was selected to participate in the survey. These households were mailed a postcard invitation followed by a survey packet. The packet included instructions, a paper version of the survey and a postage-paid return envelope. Participants could choose to take the survey online instead.
2. The Open Participation Survey – Open to All Naperville Residents (May 11 – June 1)
This survey opened to all Naperville residents. The survey was identical to the Sampled Survey, except participants were asked to enter their zip code.
The results from both survey types are being evaluated. However, since only the Sampled Survey is statistically valid, Polco will separate the Open Participation Survey results from the Sampled Survey results in the final survey report.
Timeline and Next Steps
- April 6, 2026: The Sampled Survey opened, and postcard invites were mailed to the randomly selected households.
- April 13, 2026: Sampled Survey packets were mailed to the randomly selected households.
- May 11, 2026: The Open Participation Survey became available to all.
- June 1, 2026: Both survey types closed at 11:59 p.m. CST on June 1.
- June 2026: Polco is analyzing the survey results and will prepare a report for Naperville.
- July onward: The City will share the results with City leadership, staff and the community. The results will show areas of strength and opportunity, informing the City’s strategic priorities and 2027 budget discussions.
