Power Outages

Never touch a power line or anything touching it. Downed power lines, power outages, or non-working streetlights should be reported to Naperville's Customer Care Center at (630) 420-6187. The Customer Care Center is available 24 hours a day, seven days a week.

Don't Forget - JULIE Before You Dig

Always call JULIE 48 hours before you dig. You can make a request 24 hours a day, 7 days a week. Call 811 or (800) 892-0123 or submit a request online.

Submit a Request

Department of Public Utilities - Electric

  • 1392 Aurora Avenue
    Naperville,IL60540

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    To set up new service: (630) 420-6059
    For billing questions: (630) 420-6059
    To report an electrical outage: (630) 420-6187
    To report streetlight issues: (630) 420-6187
    For all other electrical inquiries: (630) 305-5319