Emergency Preparedness

Local resources to provide people with disabilities with critical information in the event of an emergency

City of Naperville Caring Hands Program

TEL: (630) 548-2967

This voluntary program allows residents to provide first responders with critical facts about themselves or a loved one with developmental, intellectual, medical or physical disabilities who  may require special assistance during an emergency.

City of Naperville Naper Notify Mass Notification System

TEL: (630) 420-6707

This system allows you to sign up to receive emergency community notifications on the device of your choosing. You can receive messages on a home phone, cell phone or through email.

Protect DuPage

TEL: (630) 682-7925

Protect DuPage is a source for official information from the DuPage County Office of Homeland Security and Emergency Management (OHSEM). Information is periodically updated and is geared toward preparing you to respond to and recover from emergencies or disasters.

City of Naperville PulsePoint Respond

PulsePoint Respond reports cardiac emergencies to app users at the same time as the City’s Dispatch sends out an EMS team, so CPR or AED can be administered more rapidly and increase survival odds.


Smart911 allows citizens to provide details that 9-1-1 call takers may need in order to assist them during an emergency. With Smart911, anytime you make an emergency call from a phone registered with your safety profile, the 9-1-1 system recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call. Your safety profile can include family member information, photos, medical conditions or disabilities and much more.

Will County Special Needs Registry

The Special Needs Registry is a cooperative public safety program in Will County.  It is designed to ensure the safety of those residents of Will County who are most vulnerable to emergencies and disasters, the elderly and infirmed and those with various disabilities.