Payment Options
4. eBill Online Payment
New eBill Portal Update
Updated Oct. 1, 2025: The City’s new and improved eBill portal is on track to launch in January 2026. As we prepare for the transition, here are a few key things to know:
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Paper bills will remain available. If you currently receive paper statements and wish to continue, no action is needed.
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Customers must choose either paper billing or eBill. Customers cannot receive both.
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Current eBill users will need to re-register once the new system is launched. Those who do not create a new account will automatically revert to paper billing.
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Save your past statements. Current eBill users are encouraged to log in to the current portal before January to download any past billing statements they wish to keep.
More details, including how and when to register for the new portal, will be shared on this webpage as they become available. Important reminders will also appear in the message box on your monthly utility bill.
Naperville offers two free and convenient options to pay your utility bills online, 24 hours a day, seven days a week.
e-Bill
Naperville e-bill is a free, electronic billing service that offers residents a convenient and secure way of paying utility bills. Payment is done through a secure login process that allows users to safely and privately view and pay utility bills 24 hours a day, seven days a week, using a credit card or personal checking account.
- Login or Enroll Now (new users, click "sign up" on the next page)
- E-Bill Terms and Conditions
- E-Bill FAQ
If you are currently enrolled in bank draft and wish to switch to payment via e-bill, please send a written request to the Finance Department at 400 S. Eagle St., Naperville, IL 60540 or fax to (630) 305-6226 and allow 30 days for the change to take effect.
One-Time Payment
This bill payment service requires no commitment whatsoever. You will still receive a paper bill through regular mail, but can opt to pay a single bill or all of them online, one at a time, without linking your bank account to your utility bill account.
Related Links
- E-Bill Payment Agreement and Storage Terms
- One-Time Payment ACH Terms and Agreements
- Identity Protection Policy Statement of Purpose
Please do not make a utility bill payment online if your service has been disconnected. Online payments will not be applied toward your balance and will not aid in restoration of your service. For more information about restoring your utilities, contact the Finance Department at (630) 420-6059.