1. Bank Draft

    Have your utility bill automatically deducted from your checking or savings account.

  2. Budget Billing

    Pay the same amount for your utility service every month with an annual settle-up review based on your average utility bill from the previous year.

  3. In Person/Mail/Phone

    Pay your bill in person, over the phone or by mail.

  4. eBill Online Payment

    Pay your utility bills online, 24 hours a day, 7 days a week.

Payment Options

2. Budget Billing

With budget billing, you can plan on paying the same amount for your utility service every month with an annual settle-up review. Budget billing is based on the average utility bill for the previous year. If your utility charges should increase during the current year, the budget amount would be increased. If you are interested in budget billing, contact a customer service representative at (630) 420-6059, or download a Budget Billing Application. Please be advised that the account must remain in good standing in order to remain enrolled in budget billing. Accounts that have been removed from budget billing due to delinquent payment may not re-enroll for a period of six (6) months. Accounts that have been removed from budget billing twice may not re-enroll.

Ready to View Your Energy Usage?

Enroll in Empower, the City of Naperville’s new online utility dashboard. (You will need your account number on your utility bill to register.)

Take Me to Empower

Set Up a Utility Bill Payment Plan

Do you have an outstanding balance on your account that you are having difficulty paying all at once? To enter into a utility bill payment plan, please visit the Help Center, select "Submit a Request" and scroll down to "Utility Bill Payment Plan" to submit.

Visit the Help Center

Finance Department