Payment Options
4. eBill Online Payment
Important Update: New Password Policy for Ebill Customers
Starting in September, Naperville’s utility payment vendor is rolling out new password requirements to improve security for Ebill users. Key changes include being prompted to change your password every 90 days and stronger password requirements that include:
- Length – Minimum of 15 characters (previously 12).
- Character Types – Must include at least one character from three of these groups: uppercase letters, lowercase letters, numbers and special characters.
- Number Limit – No more than seven numbers in the password.
- Consecutive Characters – Avoid using two identical characters consecutively.
For convenience, consider enrolling in autopay or bank draft. Click here for enrollment instructions.
Naperville offers two free and convenient options to pay your utility bills online, 24 hours a day, seven days a week.
e-Bill
Naperville e-bill is a free, electronic billing service that offers residents a convenient and secure way of paying utility bills. Payment is done through a secure login process that allows users to safely and privately view and pay utility bills 24 hours a day, seven days a week, using a credit card or personal checking account.
- Login or Enroll Now (new users, click "sign up" on the next page)
- E-Bill Terms and Conditions
- E-Bill FAQ
If you are currently enrolled in bank draft and wish to switch to payment via e-bill, please send a written request to the Finance Department at 400 S. Eagle St., Naperville, IL 60540 or fax to (630) 305-6226 and allow 30 days for the change to take effect.
One-Time Payment
This bill payment service requires no commitment whatsoever. You will still receive a paper bill through regular mail, but can opt to pay a single bill or all of them online, one at a time, without linking your bank account to your utility bill account.
Related Links
- E-Bill Payment Agreement and Storage Terms
- One-Time Payment ACH Terms and Agreements
- Identity Protection Policy Statement of Purpose
Please do not make a utility bill payment online if your service has been disconnected. Online payments will not be applied toward your balance and will not aid in restoration of your service. For more information about restoring your utilities, contact the Finance Department at (630) 420-6059.