1. Bank Draft

    Have your utility bill automatically deducted from your checking or savings account.

  2. Budget Billing

    Pay the same amount for your utility service every month with an annual settle-up review based on your average utility bill from the previous year.

  3. In Person/Mail/Phone

    Pay your bill in person, over the phone or by mail.

  4. eBill Online Payment

    Pay your utility bills online, 24 hours a day, 7 days a week.

Payment Options

4. eBill Online Payment

eBill Security Change

As of April 26, 2019, the City's third-party eBill software provider for utility bill payment will be increasing security of its payment portal. After this date, eBill will support only operating systems and web browsers that use Transport Layer Security (TLS) version 1.2, a protocol used to transmit data securely over the Internet. Earlier TLS versions no longer meet industry best practices for secure transmission of financial information. To view the list of TLS 1.2 compatibility requirements, please click here.

Naperville offers two free and convenient options to pay your utility bills online, 24 hours a day, 7 days a week. 


Naperville e-bill is a free, electronic billing service that offers residents a convenient and secure way of paying utility bills. Payment is done through a secure login process that allows users to safely and privately view and pay utility bills 24 hours a day, seven days a week, using a credit card or personal checking account.

If you are currently enrolled in bank draft and wish to switch to payment via e-bill, please send a written request to the Finance Department at 400 S. Eagle St., Naperville, IL 60540 or fax to (630) 305-6226 and allow 30 days for the change to take effect.

One-Time Payment

This bill payment service requires no commitment whatsoever. You will still receive a paper bill through regular mail, but can opt to pay a single bill or all of them online, one at a time, without linking your bank account to your utility bill account.

Related Links 

Please do not make a utility bill payment online if your service has been disconnected. Online payments will not be applied toward your balance and will not aid in restoration of your service. For more information about restoring your utilities, contact the Finance Department at (630) 420-6059.