1. Bank Draft

    Have your utility bill automatically deducted from your checking or savings account.

  2. Budget Billing

    Pay the same amount for your utility service every month with an annual settle-up review based on your average utility bill from the previous year.

  3. In Person/Mail/Phone

    Pay your bill in person, over the phone or by mail.

  4. eBill Online Payment

    Pay your utility bills online, 24 hours a day, seven days a week.

Payment Options

4. eBill Online Payment

Naperville offers two free and convenient options to pay your utility bills online, 24 hours a day, seven days a week. 

e-Bill

Naperville e-bill is a free, electronic billing service that offers residents a convenient and secure way of paying utility bills. Payment is done through a secure login process that allows users to safely and privately view and pay utility bills 24 hours a day, seven days a week, using a credit card or personal checking account.

If you are currently enrolled in bank draft and wish to switch to payment via e-bill, please send a written request to the Finance Department at 400 S. Eagle St., Naperville, IL 60540 or fax to (630) 305-6226 and allow 30 days for the change to take effect.

One-Time Payment

This bill payment service requires no commitment whatsoever. You will still receive a paper bill through regular mail, but can opt to pay a single bill or all of them online, one at a time, without linking your bank account to your utility bill account.

Related Links 

Please do not make a utility bill payment online if your service has been disconnected. Online payments will not be applied toward your balance and will not aid in restoration of your service. For more information about restoring your utilities, contact the Finance Department at (630) 420-6059.

Naperville Connected

...is the resident newsletter produced by the City of Naperville. Take a moment to check out the latest issue now in PDF format.

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Ready to View Your Energy Usage?

Enroll in Empower, the City of Naperville’s new online utility dashboard. (You will need your account number on your utility bill to register.)

Take Me to Empower

Set Up a Utility Bill Payment Plan

Do you have an outstanding balance on your account that you are having difficulty paying all at once? To enter into a utility bill payment plan, please visit the Help Center, select "Submit a Request" and scroll down to "Utility Bill Payment Plan" to submit.

Visit the Help Center

Finance Department