4. eBill Online Payment
eBill Security Change
As of April 26, 2019, the City's third-party eBill software provider for utility bill payment will be increasing security of its payment portal. After this date, eBill will support only operating systems and web browsers that use Transport Layer Security (TLS) version 1.2, a protocol used to transmit data securely over the Internet. Earlier TLS versions no longer meet industry best practices for secure transmission of financial information. To view the list of TLS 1.2 compatibility requirements, please click here.
Naperville offers two free and convenient options to pay your utility bills online, 24 hours a day, 7 days a week.
Naperville e-bill is a free, electronic billing service that offers residents a convenient and secure way of paying utility bills. Payment is done through a secure login process that allows users to safely and privately view and pay utility bills 24 hours a day, seven days a week, using a credit card or personal checking account.
- Login or Enroll Now (new users, click "sign up" on the next page)
- E-Bill Terms and Conditions
- E-Bill FAQ
If you are currently enrolled in bank draft and wish to switch to payment via e-bill, please send a written request to the Finance Department at 400 S. Eagle St., Naperville, IL 60540 or fax to (630) 305-6226 and allow 30 days for the change to take effect.
This bill payment service requires no commitment whatsoever. You will still receive a paper bill through regular mail, but can opt to pay a single bill or all of them online, one at a time, without linking your bank account to your utility bill account.
- E-Bill Payment Agreement and Storage Terms
- One-Time Payment ACH Terms and Agreements
- Identity Protection Policy Statement of Purpose
Please do not make a utility bill payment online if your service has been disconnected. Online payments will not be applied toward your balance and will not aid in restoration of your service. For more information about restoring your utilities, contact the Finance Department at (630) 420-6059.