Payment Options

Naperville offers two free and convenient options to pay your utility bills online, 24 hours a day, seven days a week. 

e-Bill

The City’s new and improved eBill portal is officially live, offering a simpler, more user-friendly way to receive and pay your utility bill online.

Naperville eBill is a free, electronic billing service that offers customers a convenient and secure way of paying utility bills. Payment is done through a secure login process that allows users to safely and privately view and pay utility bills 24 hours a day, seven days a week, using a credit card or personal checking account.

ACTION NEEDED FOR CURRENT EBILL CUSTOMERS: To maintain uninterrupted eBill service, current users must re-enroll in the new system with a new username and password before January 1, 2026. Users who do not re-enroll before January 1 will revert to paper billing.

To enroll, you will need your account number, exactly as it appears on your bill (including dashes), and service ZIP code. Once enrolled, you can set up a new profile and account preferences, including autopay.

Current autopay users: The old eBill system is being deactivated, so January payments will not auto-deduct. Please enroll in the new portal and set up auto-pay again to ensure your January payment is processed.

Enroll Now

For assistance, contact the Finance Department at (630) 420-6059 (8 a.m.– 4:30 p.m., Monday – Friday) or submit a request through the City’s Help Center.

Why Enroll in eBill?

• It’s easier to use. A cleaner, more user-friendly design makes it easy to navigate.
• Save time with autopay or saved payment methods. Set up payment methods in minutes and avoid missed due dates and late fees.
• Quick Pay option. In a hurry? Quick pay lets you make a payment without signing up. Just use the information on your statement to pay instantly.
• Enhanced security options. More flexible password requirements help you create a secure yet easy-to-remember password.
• More access to billing history. You’ll soon be able to view up to 13 months of statements as they become available. That’s more than double the six months offered in the previous system.
• Improved bill format. View and download digital copies of your bill featuring our clean, easy-to-read layout, first introduced to paper billing customers in summer 2024, to make understanding billing details easier than ever.
• Go paperless and manage your account anytime. Access your account details when it is convenient for you while reducing mail clutter and wasted paper.

Switching from Bank Draft to eBill

If you are currently enrolled in bank draft and wish to switch to payment via eBill, please cancel your bank draft using the electronic bank draft form or send a written request to the Finance Department at 400 S. Eagle St., Naperville, IL 60540, or fax to (630) 305-6226. Please allow 30 days for the change to take effect.)

Quick Pay One-Time Payment

Quick Pay allows you to easily make a payment without signing up. You will still receive a paper bill through regular mail but can opt to pay a single bill or all of them online, one at a time, without linking your bank account to your utility bill account.

Make a Payment

Making a Payment When Service Has Been Disconnected

Please do not make a utility bill payment online if your service has been disconnected. Online payments will not be applied to your balance and will not restore your service. For more information about restoring your utilities, contact the Finance Department at (630) 420-6059.

eBill Resources

• Frequently Asked Questions (PDF)
• eBill User Guide (PDF)

Have questions about the new portal? Contact the Finance Department at (630) 420-6059, between 8 a.m. and 4:30 p.m. Monday through Friday, or visit the Help Center and submit an Ask a Question inquiry at naperville.il.us/helpcenter.