Payment Options
4. eBill Online Payment
New eBill Portal Update
Updated Dec. 1, 2025: The City’s new eBill portal will launch on Jan. 1, 2026, replacing the current system. A link to the new portal will be shared soon.
What Current eBill Users Need to Do
Before Jan.1, current users will be notified when enrollment for the new portal opens. To maintain uninterrupted eBill service, we recommend completing account setup as soon as possible once enrollment begins. Those who do not re-enroll in the new portal will automatically revert to paper billing. When logging in for the first time, you will need to:
- Locate your utility account using your account number and zip code.
- Set up a new profile and account preferences.
- Enter payment methods and/or set up automatic payments, if desired. Additional instructions and the link to the new portal will be available before Jan. 1.
Why Switch to eBill?
Not a current eBill customer? eBill is a convenient, paperless way to receive and pay your monthly utility bill. Customers who enroll can:
- Receive a monthly email letting you know your statement is available for review and payment.
- Access account information and current and previous bills anytime, from any device.
- Schedule payments or set up autopay to avoid missed due dates and late fees.
- Reduce postage costs, paper mail and clutter. Paper bills will remain an option; no action is needed for customers who currently receive them and wish to continue.
Naperville offers two free and convenient options to pay your utility bills online, 24 hours a day, seven days a week.
e-Bill
A new eBill portal will go live on Jan. 1. Please wait to enroll as a new eBill customer until the new system is live.
Naperville e-bill is a free, electronic billing service that offers residents a convenient and secure way of paying utility bills. Payment is done through a secure login process that allows users to safely and privately view and pay utility bills 24 hours a day, seven days a week, using a credit card or personal checking account.
- Login (new users, click "sign up" on the next page)
- E-Bill Terms and Conditions
- E-Bill FAQ
If you are currently enrolled in bank draft and wish to switch to payment via e-bill, please send a written request to the Finance Department at 400 S. Eagle St., Naperville, IL 60540 or fax to (630) 305-6226 and allow 30 days for the change to take effect.
One-Time Payment
This bill payment service requires no commitment whatsoever. You will still receive a paper bill through regular mail, but can opt to pay a single bill or all of them online, one at a time, without linking your bank account to your utility bill account.
Related Links
- E-Bill Payment Agreement and Storage Terms
- One-Time Payment ACH Terms and Agreements
- Identity Protection Policy Statement of Purpose
Please do not make a utility bill payment online if your service has been disconnected. Online payments will not be applied toward your balance and will not aid in restoration of your service. For more information about restoring your utilities, contact the Finance Department at (630) 420-6059.